Vancouver Eye Care Ps

Business sucks. Our Opthalmologist, Dr. Rasky, seems to be capable, competent, and personable. The Optometry section is slow, incompetent, and often rude. I have had to get two pair of glasses redone. It took several trips back and much urging to get them redone. In both cases the interpupillary distance was set incorrectly. My wife has had to get two pair redone as well. She picked up another new pair today- took over a month for them to be made. She called last Thurs at 3 PM (regular business hours) to ask if they were ready yet, and had to leave a message! They called back 5 days later. She got them today- they are not right- blurry, incorrect tint. The Russian lady who waited on her was curt and rude and insisted she take them to "get used to them." She will have to go back again to get further action (more delay.) Go somewhere else to get your glasses.

Andrew Jamieson M.D.  View Less … View More

This business is bad business!. This was the third year I had taken my daughter to this place for her annual eye exam. The first two experiences were good, although I felt a bit like I was being treated like just another animal in a herd.

But this third and final exam was to be my last. I made the appointment for her to get a new pair of eye glasses and somehow ended up being forced to pay for a contact lense fitting. Not sure how but I keep getting a bill in the mail stating that I still owed them more money. I would call the billing dept and they would agree with me that I didn't have to pay the additional expenses for a contact fitting, but then 3 months later I would get another bill! So after calling a total of three times, I was connected to the "billing manager" who proceeded to tell me that I owe them for the final contact lense fitting my daughter was given. I kept telling her that there was no such appointment and she insisted that there was and even gave me the exact date I was supposedly there. Even after explaining my actual whereabouts on that particular day (my daughters swim meet), I was told that I would need to pay the balance or it would be sent to collections.

In the end I was forced to pay for an appointment that I never made or attended. I will never use this company again!  View Less … View More

Please take my advice, go somewhere else.... My first visit was to obtain a new prescription for contact lenses. The doctor evaluated me, and ordered what he felt was the correct Rx. He gave me a sample pair to try out. I was having trouble seeing with the sample pair so I decided to reconfirm my Rx before picking up $135.00 worth of the wrong contacts.

At this visit I was told by the contact lens technician that the Doctor had indeed given me the wrong contact lenses, and his charting was very confusing to her. She left the room to double-check something and came back in with an even strong Rx for me to try, and a waiver for me to sign that I would pay $30.00 for this new evaluation. When I explained that is bad customer service and that the original examination was wrong she said that the $30.00 is company policy and “it wasn’t like she personally was going to pocket the money” – which wasn’t even the point. I don’t think It’s unreasonable to think If one pays for a service, he or she expects that service to either 1) be accurate in the first place, or 2) corrected free of charge.

Needless to say, they lost a client over $30.00 and I went back to my old eye care clinic and I will never to Vancouver Eye Care again. I just hope this review helps others to make a better decision than I did and avoid the hassle.

As a side note, A co-worker of mine went to the same Optometrist and had a similar experience.  View Less … View More

2 BAD EXPERIENCES,1 MISDIAGNOSES. I TOOK MY BOY IN FOR XAME,THE STANDARD FORMAT I THAUGHT WAS BLACK LETTERS ON A WHITE BACKGROUND,THERES ARE BROWN AND BEIGE,I ASKED HER WHY THE BROWN LETTERS INSTEAD OF BLACK AND SHE SAID, THE LETTERS WERE BLACK,WE WENT BACK AND FORTH A FEW TIMES AND SHE INSISTED THEY WERE BLACK ,WHEN I KNOW THEY WERE BROWN! FOR SURE,AS THE SUN COMES UP EVERY MORNING! I MATCH PAINT FOR A LIVING AND KNOW BROWN FROM BLACK! VERY WEIRD!,I LEFT WENT TO THE FRONT DESK TO LET THEN KNOW THIS AND THEY DIDNT CARE. ALSO I TOOK MY OTHER SON THERE,HE WAS BORN WITH A TURNED IN EYE,THE APPT COST 500,THE DOCTOR TOLD ME THAT HE MIGHT HAVE TO HAVE SURGURY IN 7 YEARS,AND PERSCRIBED GLASSES,I THEN GOT A SECOUND APPT AT OSHU AND THE DOCTOR SAID HE SHOULD HAVE HAD SUGURY TO CORRECT THIS AT AGE 2, AND THE LENSES WRE NOT CORRECT PERSCRIPTION, I THINK THEY SHOULD DOWNSIZE ON FURNISHINGS AND SCREEN EMPOYEES FOR RECONITION OF THE 5 BASIC COLORS ECT  View Less … View More