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The Great Lodge of the West.
Skamania lodge is nothing short of exceptional.
My wife and I stayed here for our wedding anniversary. I was very impressed by the lodgings, service, and cuisine that we experienced.
From the moment that we booked it at the front desk, to the sad time that we left at the end of our stay, we were treated with an uncommon politeness and courtesy.
Keep in mind that this luxury does come at a price.
With that in mind, when booking make sure that you get a river view. It is worth it.
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Amazing customer service.
A few weeks ago I stayed as a guest at Skamania Lodge where I was working as the Wedding Photographer. My family and I were already quite
impressed with the magnificent mountain views, the large rustic resort and the attentive guest service from the moment we walked through the front door that was held open by your friendly staff members.
I am writing this letter to thank one specific person for their amazing customer service. I had made the mistake of forgetting to bring my cufflinks for my formal dress shirt and the photo session was about to begin in 1 hour. I went to the gift shop in the hopes that you would have cufflinks for sale, but unfortunately I was apparently the first person that ever forgot that important part of my suit. Joy, the young woman who was working behind the counter creatively came up with a solution, which was to fashion me a pair of custom cufflinks using spare buttons and strings from within her drawer. She managed to sew them together successfully in about ten minutes but in that little time she impressed me for the rest of my trip.
Joy’s small act of kindness was the kind of attention to detail that I try to train my sales staff to do everyday, but while extraordinary service with a smile can be learned, it seems to come naturally to only a chosen few. I will retell this story again and again as I feel it exemplifies going above and beyond the call of duty. Thanks again! I’ll be back for sure.
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Don't waste your money on the Friday Night Buffet. The food at the Friday Night Buffet was a real disappointment! All the "hot" food was room temperature. It had been sitting for a long time. It has really gone downhill over the years. Don't waste your money on this place. View Less …
Premium price for HoJo experience.
In a nutshell, Skamania Lodge is NOT the glorious spa resort getaway it used to be in the 90's. My husband, a retired corporate executive,
said it has become like every other corporate hotel he has stayed in over the years. Nothing special.
This is a very sad decline for those of us who frequented Skamania Lodge in the 1990's. My husband and I spent every other Thanksgiving there from 1990 to 2000 and were never disappointed - food was always freshest (not canned), prepared with care and attention to detail, and presented with pride. The rooms were furnished with beautifully crafted lodge furnishings and luxurious linens.
Now, the rooms are furnished with mass produced hotel furniture, linens are down market and look/feel worn. The room itself is beat up - attention to detail is not happening to maintain the rooms.
Our room was not very clean when we arrived. Bathroom counter had gunk stuck on it from previous guest (toothpaste? shaving cream? not sure - but it scrubbed off - so if I could do it - why didn't they do it before we arrived?); surfaces were very dusty (top of headboard has a ledge and it had a visible layer of dust as did the ledge above the fireplace); center of carpet was vacuumed - but when you moved the chair there was dirt and clutter from previous guests. Finally the bathtub drain was clogged and didn't drain effectively and there was hair in the bathtub from the previous guest - NOT ACCEPTIBLE!!! I have a hard time paying $238 a night for a room I have to clean before we are comfortable staying there.
For us the poor quality food was the final straw. We tried 3 meals in our short stay and all three were either a send back (salmon cakes were not cooked/cold in middle), overcooked (rubbery scallops) or tasted terrible (Skamania Salmon Hash made with frozen hash browns, frozen salmon and topped with pureed canned tomato coulis - YUCK! The quality of ingredients do not rate a $12 breakfast dish.)
The final straw - Buffet only Thanksgiving meal - at $38 a plate!!! No way for canned ingredients prepared in advance and sitting in warming trays - NO WAY. (In years past they offered a buffet OR dinners made to order off a short holiday menu - the made to order never disappointed - again fresh in season ingredients cooked to perfection).
We cut our stay to only 1 night - that is all we could stand after one disappointment after another and I am sad to say we will NEVER go to Skamania Lodge again. Why? Why pay premium prices for a Howard Johnson experience.
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This place has gone WAY downhill - so disappointed!.
We used to live in Portland in the late 90s and frequented Skamania Lodge. We even got married there in 1999. The lodge was a very special
place to us. Had not been back since moving to CA in 2000. Decided to spend our 10th anniversary there with 2 young kids and grandparents in tow.
Sadly, we were very shocked and disappointed with how Skamania has gone so downhill under the new ownership. It still looks nice from the outside, but inside it was a whole different story. The front desk staff was not very friendly. The rooms had been redone with very cheap looking furniture.
The biggest disappointment was the restaurant, which used to have incredible cuisine. The quality was mediocre at best (and we ate there several times - hoping it would get better, I guess!)
If you had never been to Skamania the way it used to be, you might be okay with this average hotel. But the old Skamania was a world-class, top quality resort - a very special place with outstanding service, amazing food and luxuriously appointed rooms with solid wood furniture.
When I mentioned the changes to a couple of employees I talked to, they all confided how their pay had been drastically cut under the new ownership. They all cared very much about the hotel. They were long-time employees who were and how dismayed they were over what Skamania had become - just another average, corporate hotel.
Very sad.
I hope another company will purchase the hotel and restore it to its former grandeur. Until then, we won't be back (and will be sure to avoid any properties owned by Destination Hotels & Resorts).
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