Hotels >Avalon Hotel & Spa
Classy and Modern Hotel. Modern rooms with convenient location
Wonderful 1st Anniversary!. My husband took me to the Avalon for a relaxing "close-to-home" getaway on our 1st anniversary. We had such a great stay. Upon checking in, we received a complimentary upgrade from a regular room to a junior suite for our special occasion. The room was gorgeous and we had a balcony with a partial view of the river. When we entered the room, there was a chilled bottle of champagne awaiting us and in the morning, a complimentary continental breakfast was available with fresh apples and fruit, pastry, cereal, tea and coffee. During our stay, we enjoyed the jacuzzi and fitness room - both of which were clean and in good repair. I will definitely stay at the Avalon again and recommend it to friends and family.
Avalon Hotel and Spa. Very poor in every way.
DO NOT STAY HERE!!!!!!!!
I recently stayed at this hotel, and the best I can describe it as is a Motel 6. Upon check-in I was told that the room that I had guaranteed with my credit card was not available, and I would have to be down graded to another room. They offered to comp my room for the night, but this was of little comfort since I had a suite reserved and they put me in a basic room, which they told me had a view of a hill, but in reality it was a view of an office building!!!.
To make matters worse I was there for a getaway with my wife, and when I called to order 24 hour room service which they had advertised on their website, I was told that it was too late to order any drinks containing alcohol. I have stayed in hotels all over the world and have never run into this problem before, what type of hotel claims to be luxury and cannot bring wine to your room after 11 P.M.?
To make matters worse the people in the room next to me were having a party and no one ever calmed the party down. They said that they had gone up to talk to the people, but they girl that I spoke to said that was all she could do. I came down to the lobby to ask for my money back on the room and I was told no, I asked for the manager to call me and have not heard anything as of yet. (This was more than a week ago!!!)
I beg all of you whom are considering staying at this hotel to not do it, their are many nice hotels in this city, whom are glad for your business, and not just to take your money.
Oh and as for the river view, I walked around the building and saw that most of the rooms were blocked with trees, so I do not see how these people could see the river anyway.
Watch out for extra charges on your bill.. I stayed here and everything seemed OK during the stay, nothing special but not bad either. Trouble came later when I recieved an unknown charge on my credit card for an extra $200.00. When I called to ask about the charge I was told that it was a cleaning charge for smoking in the room. The problem is I do not smoke and didn't smoke in the room. It didn't smell like smoke to me when I was in it and unfortunately the hotel refused to even discuss the issue or issue a credit. Watch out, they may have maids that smoke in the rooms and then you get dinged on your credit card for it. I am reporting this unethical behavior to Better Business as well in hopes that other consumers do not get ripped off by this company.
Great Place. We live in Medford and when we come up to see family and do not feel like staying with them, this is the place. We loved it. Very nice and clean, which is importnat to us.
Sweet Suites!. I love this place. I live here in town but when I want to get away for the weekend without traveling I look to the Avalon. Spa is nice the rooms are great. Check out holiday prices when the holidays come around.
Great hotel and spa. This hotel was great and the spa rocked. From the front dest to the room service, customer service was awsome.
Horrible Customer Service. I scheduled a spa day for a wedding party MONTHS in advance. We all had massages and facials planned for the day after a bachelorette party. The DAY before, they called me to tell me that not only were our services not available, but they would not honor the prices they had quoted and they were now $30 more per person per service. I explained the situation, that it was a special day for several girls etc and they were not moved. I then left three messages for the spa director and she NEVER returned my calls! Since I had a room booked at the hotel, I called the hotel manager to see if there was anything he could do and he simply said "No, but he would be willing to cancel my reservation without the normal cancelation fee". Horrible!! Not only did I cancel all of our reservations, but I will NEVER use this hotel or Spa again!
Terrible Customer Service. I booked both the Avalon hotel and the Avalon spa for a girls weekend to celebrate my mother's 60th birthday. Last Saturday, one week before the event, I was notified by the someone at the spa that they were being sold and the services we had booked were not available. I would have understood, except that that they didn't honor their original prices and didn't offer an alternative package of services. I left a message for the Spa manager to see if there was anything she could do, and she didn't call me back until the next day. When she did call she said there was nothing she could do. I left a message for the hotel manager to see if there was anything he could do, and he has yet to call. I ended up cancelling both the hotel reservation and the spa packages and finding another hotel and another spa. Avalon lost over $1500 in business. If you value a high level of customer service, look elsewhere.
A Valentine's Day RUINED. After purchasing a gift certificate over the phone 2 weeks ago, it still hasnt arrived. Many calls later, they assured the certificate would arrive "soon". I called Sunday before Valentine's when I still haven't received the certificate. A convoluted story was spun about possibilities of where it could be and how they werent issuing a replacement, but offered a letter stating the certificate purchase. I said it wasn't acceptable and was seriously re-evaluating becoming a customer because of the poor service even BEFORE I stepped into their hotel. The rep became curt and told me to call back Monday if the certificate still havent arrived and proceeded to HANG UP on me. I called back Monday when there wasn't a certificate and was put on hold. I then gave my number and asked for the representative to call me back. Unsurprisingly, I still have not received a phone call back.
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