Whole Foods Market

03/24/09

Awesome products, horrible service

by SuzieM

I love the products but I hate the shopping experience. Whole Foods has the best selection of cheese, wine, flowers...you name it. It's gourmet heaven. Their selection and quality/price is much better than similar grocery stores. However, the customer service makes me think twice before shopping there, here's why:

It's been several times that I've been charged the same item twice, gone home and realize that one or more items that I purchased are missing, because the cashier forgot to put them in my bag. It's so frustrating! As if it wasn't expensive enough! I've contacted them about this but got no response.

It's a wonderful store, and actually not that expensive of compared to other "upscale/organic" stores. Just watch out before you leave the store. Oh: and if you are in the store and need help finding an item, as other people mentioned, good luck!

• Pros: Best upscale grocery in town
• Cons: Customer service: WATCH OUT

12/10/07

Why shop there?

by danapdx1975

I don't have a Whole Foods store near where I live. The other day, while working in the Pearl District, I thought I'd check the WF location there. The place was extremely busy and was faily appealing, clean, and bright. Everything went downhill from there. I couldn't find anyone to help locate a few items - it seems the store was understaffed even considering the crown that were there. After I finally found some of the items I was looking for, I was shocked to see that prices were often 3-4 times more than I would pay other chains. (Canned chillies were $4.76 while I can purchase the same brand and size items elsewhere for $1.99 or less. Same cereal, olive oil, tortillas were again 2-3 times the prices I normally pay - I don't buy items on sale.) I don't consider myself a bargain shopper and don't mind paying a bit more here and there - heck, my time is worth a lot to me. But, I found the prices here to border gouging.

At the prices they're charging, you'd think you'd get more of something, service, selection, choice... none of these items really jumped out over your average grocery store. I've shopped at New Seasons before and the people there are definitely more friendly, courteous and knowledgable.

I supposed, if I lived in the Pearl, I wouldn't have much choice but to shop here. I guess I can say thank goodness I don't live in the Pearl.

• Pros: clean, bright
• Cons: PRICEYx2, indiffirent service

09/07/07

Don't eat the prepared food.

by pdxconsumer3

For some unpleasantly unkown reason, I ALWAYS get sick after eating at the prepared food section. Salad bar, soup bar, pastas, cooked, uncooked... the only pattern I can think of is that the workers aren't taking precautions or the kitchen itself is filthy. I'm done with diarrh** cha cha cha.

• Pros: they make their own organic products (tofu, soap, etc.), parking garage.
• Cons: prepared food is toxic.