09/27/09

Great Job, Professional and Conscientious

by BB53

We recently finished a first-floor remodel using Neil Kelly--living and dining room and two bedrooms, one of which we converted into a library/office. The work was beautiful. They completely transformed one bedroom with built-in bookshelves and a built-in desk, and did significant work elsewhere and it all looks great.

But what may have impressed us more was the service. After we first met with them and paid the designer fee, the designer, Karen Richmond, produced three sets of plans for us to consider. We chose one, and it was never a problem making whatever changes we wanted, and there were several, along the way.

In addition, Karen had extensive knowledge of older craftsman homes (we have a 1924 craftsman) and worked extensively with us in helping us choose items--meeting us at stores to help us choose fixtures and hardware, working endlessly on producing color samples as we changed our minds on colors a few times, and many other little items. Whenever we had a question or wanted to explore something different, we'd e-mail and hear back right away. We sensed no limit to the amount of her services we could call upon.

The project manager was Eric Landen, who was extremely meticulous. He made sure to keep on top of each aspect of the job; after the drywall was done, he saw two or three small indentations I hadn't even seen, and had the drywall folks come back to smooth them out. In another example, one of our bedroom doors wouldn't close--it was like that when we bought the house--and he took it off and worked on it and straightened it out and now it closes--it was not part of the job and there was no additional charge for it Yet it did take a certain amount of time and is one of those little things that really makes life in the house easier.

We were thrilled with the results and perhaps more so by the professionalism of all involved and the knowledge that they were prepared to work with us to get everything right and exactly as we wanted it. All that made what a fairly laborious undertaking much easier to bear.

• Pros: Great work, detail-oriented, extremely responsive

08/30/09

Quality and Care

by chelle pritchard

Really is a team effort. They want to make your wishes come true while giving you ideas and watching for any structural problems that could be a problem later. Overall quality people doing quality work. Designer Therese Dubravac and Project manager John Finn are there for you!

• Pros: feel like you are in good hands
• Cons: Good jobs take time

08/11/09

Neil Kelly Design / Build Remodeling

by FSW

Beautiful showroom!