10/02/09

MacForce is still #1

by PaulHart

For the past several years now, MacForce has taken care of me, my family and my business. Most honest folks I've ever dealt with in a retail/service environment. I have had numerous computers repaired and tuned up over the years here and have never been disappointed. I was really impressed by a recent visit, so I felt I should let people know just how good they are. If you are frustrated with not knowing how to do things with your computer, try getting some training here. It changed the way I use my computer! I will never shop anywhere else for my tech needs.

Thanks MacForce!

• Pros: Best level of service and knowledge in town
• Cons: Not open on Sundays

06/01/09

Worst customer service ever!!!

by bella801

This is the worst customer service I have ever dealt with. I took my computer in for a simple fix and a couple questions and the guy was treating me like a two year old, snarking at any question I asked and acting to cool to give a straight answer. I had them do the minimal fix to secure my data and they ended up charging me twice, and then when I called about the double charge they acted like it never happened and said the transaction didn't exist in their system. The manager was as rude and difficult as the clerk to deal with. I went to the mac store and got what I needed fixed for 38 dollars instead of the 130$ they had quoted me. I suggest unless you want to be disrespected and overcharged to never go to here. I will never go back. I would give a -1 on the star rating if it let me.

• Pros: you can decide to never go back.
• Cons: Rude cutomer service, overpriced

04/07/09

horrible service

by cheriepetersen

Mac force wow, we are a mac 2 member and always go to mac force first because its close, about six months ago we sent out laptop in to get it fixed. After waiting over a week for it to be fixed they told us there was nothing they could do, and we were charged $90! for nothing. Now two weeks ago we brought in the same laptop in, for a different reason because we couldnt download anything, and well we got it back today after being told it would be about $500 to fix it, and the same problem exists due to the fact we told them no. But now you cant even turn on the computer and there is no wifi. Horrible! we sugest not going there find someone who knows what they are doing this is the second time our computer has come back with something else wrong with it!

• Pros: Example: best croissants in town
• Cons: What are the drawbacks?