Kalista Salon & Spa

11/07/09

Never again

by lalu00

I went to Kalista because I had a hair appt. I usually go to another salon but my hair dresser is in Europe for 3 months so I had driven by this place before and thought I would give it a shot. I arrived and stood their about 10 min before anyone even noticed me and then was told to wait and I would be seen soon. I don't even know the name of the girl who was going to do my hair bc I was told everyone is great and they booked me with who was open that day/time. I waited for 30 min and no one ever took me back so I walked out. I too heard all the girls laughing and being very unprofessional. I can't believe this place is able to stay open. Plus it looked dirty so I'm prob lucky I walked away. I wish I would have read all the bad reviews before I went.

• Pros: Nothing
• Cons: Everything

11/03/09

HORRIBLE HORRIBLE HORRIBLE salon

by kati908

I got my hair colored there 2 weeks ago and it turned out horrible. I expressed very nicely that I thought the highlights looked more orange than blond and was totally ignored. I left a message with the owner and never got a call back. Everyone there seemed hungover and spent all their time gossiping. So unprofessional and so not worth the money or time. I recently over heard a nurse whom I work with also talking about a very bad experience she too had there. So bad that she is getting her lawyer involved. If they would return phone calls and actually act professional I'm sure alot of this could be avoided. However, they prob should hire people that actually know what they're doing bc this salon does not. Please take all the bad reviews seriously bc I did not and my hair is paying for it. It also looks as if the girls there wrote some of their own good reviews due to all of the negitive ones.

• Pros: Nothing

10/29/09

Faithful Customer For 7 Years Gets Damaged & IGNORED

by trinitygirl79

I've been one of the owner Kim's customers for seven years. My last time in for color and cut she damaged my hair. It was dry, rough, brittle and felt like ends were broken. I called her the day after the appointment to see if anything could be done to help repair it. She was off that day so I left a message. After no response for over a week I called a second time. I was informed she was too busy to call me and was asked to email her instead, that maybe I might be able to get ahold of her that way but no guarantees. I don't think after being Kim's customer for SEVEN years that I should have to be the one going out of my way to get her to call me. I left another message and am not surprised she never called me back. Anybody who knows anything about customer service would have had the courtesy to call me back. It's obvious she doesn't even appreciate loyal, longtime clients who just want a little advice. It's been a month now and my hair still doesn't feel normal....

SO THEN today I get this auto email from Kalista Salon complaining about how all their good reviews were wiped off sites and that the bad reviews are former employees conspiring against them. They are asking their customers to write good reviews and to just call them if they had any bad experiences. What a joke, they don't even call people back.

So here is my response to their auto email:

The truth is there's a lot to say about their bad reviews too. I've been going there for years and the employees ARE catty and DO talk trash about other employees and customers in front of people all the time. I put up with the drama because I liked the way my color turned out. No more drama for me, I will gladly go somewhere else now.

• Cons: Drama