Dermatology Associates

08/12/09

Recently unprofessional

by booradley2 at Citysearch

I have been to this clinic about 6 times over the years to have mole check-ups, and a couple cysts removed. The *doctors* have always been very kind and thorough but the office waits are usually long (even when arriving at the appointment time). Today I was 5 minutes (according to their clock) late for a 3:45 appointment due to unusually heavy traffic and was told that the doctor had already left because I was not there at 3:45. I do admit that I was a little late, but they do not even give a 5 minute grace period? The worst part though was the office admin who was very clearly, and loudly, making sure I knew it was my fault. Because of her attitude I will not be going to this clinic again.

UPDATE: I called the office this morning to make sure that I would not be charged for the appointment. They assured me I would not be charged, and the new person I talked to seemed sympathetic to my situation. About an hour later I got a call from another person in the office who was very apologetic and offered to have a doctor come in on their day off just so they could see me the next day. I think they are sincerely trying to make the situation "right" and therefore I am giving them another chance.

• Pros: quality doctors
• Cons: Poor office staff

03/22/09

First Visit

by skidsmom at Citysearch

I went in for a mole check and expected a more intense head to toe review but got a more general checkup. Dr. Ross is a very kind person and sat and listened to my questions. I was relieved after I left that some mole concerns were not as bad as I thought. However, the front desk receptionist was really a grump. She never made eye contact and acted like I was just another annoyance to her. I asked her questions and she appeared frustrated that I was even asking her anything. She needs to find a job that doesn't deal with people.

• Pros: Dr was very comforting
• Cons: Office staff was horrible

03/13/09

Dr Marla Ross and staff

by case at Citysearch

It was my first visit ever and she spent about 10 minutes looking me over for skin cancer and then suggested laser surgery for spider veins on my face but didn't really spend time explaining anything. I felt like she was definitely rushing me and for a first visit I expected more.

• Pros: Clean office, saw me quickly
• Cons: Dr Ross takes too little time