Urban Grind Coffeehouse & Roasters
Portland, OR 97232
Phone: (503) 546-0649
User Reviews for Urban Grind Coffeehouse & Roasters
06/19/2008 Posted by emileeforbes
I work in one of the office buildings around the coffee shop and I've been a regular off-and-on over the years. With the plethora of other coffeehouses within walking distance, the Urban Grind faces some stiff competition, and frankly, it's not doing so well in my opinion. For example, the owner (Kevin, is it?) obviously spent a lot of time and money on new decor for the shop, but has failed to remove or replace the old furniture that is literally falling apart. I sat down on one of their (filthy) couches last time I was in and the legs buckled and collapsed underneath me! I only weigh 110 pounds... and there were children playing near me when it happened. What if one of them had their hand under the couch when it broke? As for the staff, I could not be more disappointed with the service they offer. I ordered a sandwich for lunch the day the couch broke, and not only did they make it incorrectly, the girl at the counter refused to take it back. I was stuck with a sandwich that I didn't order or want. And, the coffee is just okay. It's not bad, but it's not great. Personally, I think they'd do a lot better serving Stumptown. In conclusion, I have lost all faith in this place and I will now be walking down to the Hip Drip Cafe (on 20th and Sandy; they serve Stumptown) for my coffee needs, as will my co-workers. This place had great potential and really cared about its customers and community before all of these changes started taking place. I am not impressed with the new ownership and I honestly hope Kevin has the decency to just let this place close so something good can move in.
05/30/2008 Posted by luvscoffee
This place is sooooooo much better than it use to be. The new staff is nice and friendly and the place is clean. I had a chance to meet Kevin the new owner and he is not anything like the writers have mentioned. Sunshine started on shift as I was ending my meeting. I think she and Jason the main barista are genuinely friendly. This place has a great atmosphere and the coffee and service are very good.
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