Worst Customer Service- Eever.
This location doesn't even deserve to be rated, they were complete garbage towards myself and my wife.
We were given two $25 HoneyBaked Ham gift cards from our work for the holidays, which we wanted to spend on something nice for Thanksgiving.
When we were being checked out the lady had accidently swiped one of the two cards twice and told us that one of the cards did not have any money. I thought it was strange since we had just gotten them, and just paid for the remainder and decided to call the card account and see what's up.
After getting home and calling to find out that the amount had just been spent today and realizing the mix up I called this location to talk to someone about the mix up and was told that the Manager did not have time for me and that they would call me back. I did not get the feeling any one would look into this so I decided to return and straighten things out.
I drove back down to this location again so I could use the gift card that had money on it which they took, thinking it was empty. When I arrived I spoke to the same woman who had handled my transaction and explained to her what had happened.
She promised that she "couldn't have possibly made a mistake like that", so I asked if I could speak to a manager (I wanted to check the card they had so I could verify and get my money back). She said the manager was too busy to "deal" with me right now and would call me when they had the time.
She found the card eventually and I called the number on the back to check the balance, there was $25 on the card.
I told the woman at the register that I would like my transaction adjusted with the card that she never swiped, and she told me it couldn't be done. All while, the other employees behind the counter are giggling about the situation and the fact that I was surprised that they wouldn't help me.
This customer service was pathetic.
I hope no-one has the misfortune of stepping into your store.
Great Ham and Great Value. Good Healthy quick lunch. The best ham around. I liked the fact that they had a variety of sides besides chips like fruit and pasta salads.
Editorial Review by Citysearch Editors. Premium-food company offers ham, turkey, beef, pork, side dishes and desserts for special occasions and gift-giving; catering and delivery available.
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