SCAM. Since the last time I went in the ownership changed. During the computer change my package changed as well. One week I had a downgraded package from what I bought and then the next time I went in I didnt even have anything. They need to get their ish together...especially if they are going to charge as much as they do.
A HUGE Improvement!!!!!!!!.
I was a bit skeptical going into Tan Rio for the first time due to some of the negative comments I had heard in the past, however, after checking it out I was pleasantly surprised! Tan Rio has now merged with Tan Republic and this location now has new owners and is under new management. Now packages can be used at any one of the 30 locations.
The employees are more informative than pushy and do not try to force you to purchase anything you do not want...unlike a few other salons I have been to in the area.
They have a great selection of products, including Mystic products that I have not seen anywhere else. The beds are great as well. They have packages to cater to any budget. I recommend this location to anyone!
Buyer BEWARE!!. I caution anyone who's looking for a local tanning bed and is considering purchasing a tanning 'package' from Tan Rio. Several months ago I had purchased a 4-month 'stop-n-start' package from Tan Rio's Sherwood location. We used the package for a month and then put it on pause while we took our vacation. A week after returning from our trip we went back to Tan Rio to start up our package again and noticed that the store had been emptied out. While trying to contact Tan Rio to investigate, we found that several of their contact phone numbers for other locations were either disconnected or had messages telling of a similar fate of that of the Sherwood store. When we finally got ahold of the owner, she was not at all accommodating to our situation. Our position was that we had paid $149 for a 4-month, 2-person tanning package and only received one month of service. We wanted a refund of the remainder of our 4-month package ($111.75) so that we could take our business to one of the 3 or 4 other local Sherwood businesses that providing tanning services. Her position was that the store was a franchise and was not corporate owned, that the store collected our money and she didn't see a dime of it so there was no money to be refunded. As a customer, all I see is the large "Tan Rio" sign on the building--whether it's a franchise or a corporate owned store is not a concern of mine. In the end, the offer she made us was that we could use the remainder of our package at any of her corporate owned stores. The problem with that is (aside from discerning which of her few stores are corporate owned and which are franchises) is that tanning is a service of convenience. Their closest alternative store would require us to make a 2-hour round trip drive in traffic after work every other day for 3 months. If you have an alternative in your neighborhood, I'd recommend it. Also, DON'T BUY GIFT CERTIFICATES! Can't use them at any store--just corporate.
Tan Pushy. The pressure to purchase expensive tanning packages is excessive and sometimes even rude, but I do enjoy the look of a mystic tan from time to time, so what are you going to do?
High Pressure (The sales people, not the beds).
The place is nice, some of the staff are ok. Too much "pressure" to buy bigger/more expensive packages.
Beds are like new, bulbs changed often
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