Portland >Delivered Dish
My delivery prayers have been answered!!!.
I order take-out or delivery 5 to 7 nights a week. In downtown Portland my choices have always been pizza or Chinese. A couple of weeks ago I got my Delivered Dish Menu Guide in the mail. While I was not impressed by their web site, I decided to give them a try anyways. I must say this is the best decision I have made in a while. They have about 50 different restaurants and 20 different cuisines all that will deliver to my door in just 1 hour. (They usually make my deliveries in about 45 minutes, but their site says 60 minutes. I do not know why they under promise and over deliver, but this is what they do) I decided to write this review because I have now ordered from Delivered Dish 7 nights in a row, and tonight was the absolute best. I have been raving about Delivered Dish to all my co-workers and friends for a week or more, so tonight I was having people over to my place and decided I would use Delivered Dish. When I went to order my food, their web site was not working (again!!). So for the first time I called them to place my order. It was absolutely awesome! I will never use their web site again. My operator was totally cool and knew everything about Thai Food. I had decided to order from Typhoon, and this women knew everything about the menu, and even made reccomendations about what I should order to imrpess my friends. I was ordering for a bunch of people and needed the food to be delivered exactly at 7pm. She assured me it would be at my door exactly at 7pm and if I had any problems to call and ask for her by name. Well my door buzzer rang at exactly 6:59 pm, where I was greeted by a driver with a bunch of thermal bags in his hands. He brought the food to my Dining Room and even helped me lay out the food out for my guest. Several of whom were also very impressed by this level of service.
I am officially hooked on Delivered Dish and reccomend them to everyone in Portland!!
Too many chances ....
The first time I ordered from Delivered Dish, it was a wonderful experience .. prompt, hot food, complete order.
The second time I ordered, there was an error in my order and an item was missing even though I was charged for it. I called and was told that a credit would be made to my account, the amount of the item refunded, and the delivery driver would come back with the missing item. The delivery driver came back with the missing item but no credit to my account or my card was ever issued.
The third time I ordered, the food was cold and soggy plus the driver did not have change for the cash I paid with so he had to leave and come back.
The fourth time I ordered, once again food was missing. What kills me is that the item missing was the very same item Delivered Dish called me about because it was going to be an extra charge! I called them, got the usual profuse apology and said I would not be charged. I signed a credit card receipt for less money than DD charged to my card (this is technically credit card fraud). I called again, more profuse apologies, promises that I would receive not only a credit to my DD account for a free delivery but that my credit card would be refunded the amount which I was over-charged. Here it is, two weeks later and DD has not followed through. I'm DONE. One more call to the company and one call to my credit card company should cover it.
Great concept but very, very poor execution.
Best delivery ever!. I used these guys for the first time on Friday night and had no idea what to expect.....WOW was I surprised. When I first talked to someone on the phone they said it was going to be about an hour and they were here in about 45 minutes. I ordered from Chili's and got my burger and dessert in about the same time as it would have taken the guy from Domino's. Great idea. I will be ordering more from you really soon...You have a customer for life.
Indigestion without consumption. Unreliable. A company lacking in friendly communication skills, basic computer knowledge, and integrity. I ordered food with NO Spice. The food from Lemon Leaf was so spicy I threw it away. The resolution/customer service department was disrespectful and unresonable. They didn't get back to me as they said they would. Said I wasn't in their computer. Fortunately I had a hard copy of my receipt for proof. After nearly a month and several phone calls there has been no resolution.
Awesome Idea; Better Service.
I travel a lot and have used these types of services in many cities, I have always found them to be just okay. Tonight when I returned home to Portland I was suprised to find a menu in the mail from Delivered Dish. I gave them a try.
I was thrilled from the time I placed my order to the second I finished my meal. The phone operator was friendly and patient, as I had trouble choosing a restaurant. He also recommended certain dishes from certian restaurants. His recommendations were right on and he had a ton of knowledge about every restaurant. I ordered from The Portland Steak and Chop House, and I paid $5.99 for the delivery charge. My food arrived in about 45 minutes. (maybe a little less) It was still hot and the driver was very friendly and polite. He even told me that he was waiting at the restaurant for the order, so he was sure it would be hot and fresh. The food from this restaurant, which I had never had before was absolutely delicious.
I will definitely use Delivered Dish again soon!
very cold food :(. This was my first time using DD. And I was not so thrilled with it, my food took over an hour on a monday night. So I tried calling the # several times, and go a fax machine or something. Then when the food came, it was COLD! And they had forgot my drink that I paid 1.25 for! Basically just not happy. Oh and the steak was...not cooked at all(which is the restaurants fault I know.) I will not use this service again, only because mexican food does not taste good when it's less than room tempature.
Editorial Review by Citysearch Staff. For $6, it delivers food from about 50 local restaurants right to your door. Minimum order is $20. Order via phone, fax or online.
Good customer service. Was weary after trying Bizeats and their poor service but Dish has won us over. Did have slower delivery time once and they refunded delivery fee with no qualms. I recommend them. Use them weekly.
Love it!! What a great service!
My only issue is that they are not open holidays or during the day.
Smartest business to hit P-town in years!!!. From the friendly customer service personnel to the fast and smiling drivers..this business is a gem. With an increasing variety of restaurants to choose from you can find just about anything you're looking for. ( Too bad OLCC won't let them deliver beer!! ). Always fast and hot at your door for a delivery fee that equals the price in gas it would cost for you to battle traffic and find a parking spot to your favorite dinner spot. Great for babysitters, new parents who don't have time to cook,to deliver to a friend under the weather or cater a business meeting. Its great when I have guests to entertain but not the time to cook a full course meal. I also love that they do gift certificates......perfect for anyone.