10/15/09

My experience was fine!

by pdxby7

I went in here one day to try to narrow down what sort of dress I wanted for my July wedding.

(Let me interrupt myself) I have been to multiple David's locations (Clackamas, Olympia WA, Tacoma WA) for friends & family members weddings. The first few times weren't very good experiences with customer service, selection, quality. Anyway...

This store is close to us, they have everything on site, and I wanted to try on dresses. When I walked in (no appointment) I only waited a few seconds before I was greeted. The girl told me to browse some dresses and then a sales woman would be there to help me try some on. I pulled 7 dresses. The first two were totally wrong for my body, and I quickly dismissed them.

The next 5 needed special bras & slips, and she had no problems grabbing me a different size when the first didn't fit right. I fell in love with dress 4, but decided to try the others on too.

I should mention that dress #4 has a full corset back and it takes forever to lace up. (I believe her name was Crystal?) She never seemed the slightest bit annoyed at having to lace them up twice. The dress I tried on turned out to be a size bigger than I needed, although I was convinced I should just get it & have it tailored down. She convinced me to go ahead and get the smaller size, given the fact that I had a baby 5 months ago, the back was corset style, and I would be dropping some weight before my wedding day.

She went and found the size smaller, and I wound up putting the dress on hold for the day to think about it. My fiance went in and purchased it as a surprise the next day and called to tell me to pick it up. The dress was in a bag, and they ensured that he didn't get a glimpse of it. It was a flawless transaction & shopping experience.

The only thing I take issue with at David's is the fact that pretty much every gown is sold at every store, so your dress isn't very unique. I've heard really negative things about the alterations center, so I plan on going to a private seamstress to have alterations & maybe some bead work done.

I would do it again though! In fact, I'm going in today to get my undergarments, headpiece, and looking at the matching flower girl dresses!

• Pros: Customer service, selection, availability, off the rack ease
• Cons: Lots of women wearing the same dress as you!

06/29/09

Horrible Experience

by JessicaBryan

This David's Bridal was my first time trying on dresses and I went there to "get an idea" of what I wanted. I came with a picture in hand of what I had in mind but it was something that they didn't carry. I was ok with that and still willing to try on other dresses that were similiar in style.

The sales women (JD, short for Jessica?) was nice but had no idea at all or just wasn't listening when I told her what I wanted. She brought me several dresses that were nothing at all like the picture. I specifically said no poof, no beading, no train. Of course all of the dresses were poofy, with tons of beading and an extra long train. After each sour reaction she would ask me what was wrong with the dress. I didn't feel there was anything "wrong" with the dresses, they just weren't for me. After about 6 dresses she started to get snotty and said that I was confusing her and contradicting myself. I am not sure what was confusing, I had a picture. Instead of her telling me they didn't have ANYTHING similiar she tried to sell me something I didn't like.

I finally came out in a dress that wasn't too bad. It was nothing like the one I described but it wasn't bad. I wasn't excited about it and actually wasn't even smiling. But she kept insisting that it was "the one". Then she tried to sell me a vail after I told her I wouldn't be wearing one, questioned why I wasn't wearing one and also tried to sell me goddy jewelry that I didn't want either.

Stupid me bought the dress, luckily it was extremely cheap. Any stranger would be able to tell that I was not excited about the dress like I should have been but she didn't seem to care. Again and again she kept telling me it was "the one".

I got home, tried on the dress again and started freaking out. It was completely not what I wanted and I was not happy with it. 30 minutes after buying the dress I called to store to see if I could return it and of course I couldn't.

It's my own fault for buying the dress and caving to the pressure of the sale women but never ever will I recommend David's Bridal to any friend or enemy of mine! I am buying something that is suppose to make me feel beautiful and excited, not dreary and prom-ish. A sales person who actually cares about that would have been nice. I know they are all trying to make a living, but if she would have been a bit more concerned with my wants she probably would have gotten a bigger commission if I had chosen a more expensive dress or at least for future recommendations from me. But after my experience there, no way!

03/31/09

Very bad service and not helpful at all.

by sosnina

The employees are really rude and provide lack of assistance. When I first came into the store I had a few questions and there was no one available to answer them for me. When I finally did find someone the lady was really rude and trying to brush me off. When trying on dresses I felt as if they were trying to sell me as many things as they possibly could which was really annoying. The lady at the register with black short hair was really mean because every time I would ask her something she would seem really annoyed and answer they in short and annoyed tone.

• Pros: There is always parking available.
• Cons: Customer service, working out problems, providing assistance