Doesn't Recommend

123Accurate

Joined 2 years ago

Poor Customer Service- bad communication. Very bad customer service. It is like they don't want you to try and make an appointment. They don't answer the phone or call you back when you leave a message, so you have to email them and it takes days to hear back. When you do hear back their email messages are cryptic because they don't use spell check and wrong words default in the wrong places. I have no idea if they are any good at massage therapy because I haven't been able to make an appointment. I bought a gift card for my girlfriend and she had the biggest trouble booking or hearing from them I told her I would book it for her. When I did hear back they said they couldn't book anything before the expiration date so it was not going to be valid and there is nothing they could do for me. This was months before it expired. Seriously??? You can't pretend you care about your customers and maybe take the gift card and book it in the future, whenever that may be? I even mentioned that I was looking forward to trying them since my insurance now covers massage. They must be doing really well for themselves somehow if they don't want potential long term business. I am obviously not going here...because they took my money and won't render services.

Recommends

lesliechia

Joined 5 years ago

Ruby Violet rocks!. Ruby Violet is the best day spa! I have been going to Ruby Violet for their expert facials and artistic eyebrow waxing for a long time.

The owner is a true artist and I always look years younger after leaving the spa. I love the fact that they only serve one person at a time, and that all the attention is on ME!

I have received so many compliments after my facials – people tell me I look great and ask me if I have had any “work” done! And the massages are to die for! Go to Ruby Violet – you will leave happy and relaxed.

I would recommend Ruby Violet to anyone who wants a special treatment anytime!

Doesn't Recommend

ray05

Joined 5 years ago

3 months and 3 reschedules later.... I was given a gift card through a Living Social promotion for a one hour massage. Since early December I have have been rescheduled three times now and currently have an "appointment" for the end of February. Something tells me that this will not be worth the three month wait.

Recommends

chellbee

Joined 6 years ago

Wonderful massage!. I went there for the first time after buying a $30 Hr long massage special from a LivingSocial email. In short, I felt the massage room was very warm and cozy. The air was slightly scented with lavender. The soft calming music playing was very relaxing. The massage table was heated and VERY comfortable. While I was lying facedown and she was kneeding my neck and shoulders, I felt a wonderful direct heat incorporated and it took me a sec to firgure out she was using heated stones. Loved it. She gets feet, toes, hands, fingers, all in all, it was a wonderful massage and I DO look forward to returning.

Recommends

ellenmary9

Joined 4 years ago

Great Spa. I just got a service here after receiving a gift certificate. I love the personal attention I got and I felt and looked great afterwards. What a treat.

Doesn't Recommend

maria9827

Joined 4 years ago

Facial. During my facial, the woman giving the facial (also the owner) would leave the room multiple times to answer the phone and do the laundry. The setting is very small so I could hear everything she was doing while not being present with me. During other facials I've experienced I receive massage while the masques are sitting on my face, but not here. I won't go back for another facial.

Recommends

sandralee99

Joined 5 years ago

Great Spa. I have been going to Ruby Violet for a long time and love it. I was reminded how much when I was given a gift for a facial elsewhere. It reminded me just how great the services at ruby violet are. They also have this new light facial that is amazing. I highly recommend you try it!

Recommends

Contributor

Joined 10 years ago

Editorial Review by Citysearch Editors. Facials, massages, waxing and tinting; foot rituals include baths, scrubs and massages. Dermalogica and locally grown, organic products available.

Recommends

supershopper68

Joined 6 years ago

amazing facials. Sarah's facial are by far the best in town! She has taken my skin back from the brink and now it is amazing. I never actually knew I could have skin this nice. She also has this amazing machine that makes all my deep furrows disapear. She is never pushy with product, but always has the best information ideas and education about not just my skin, but my whole being. Thank you!

Recommends

anniebo200

Joined 6 years ago

heaven on earth. My friend who is also a mom told me about this amazing escape. When she told me I would be the only one in the spa I was floored! As if just being alone wasn't enough...The services were amazing. Hands down the best massage and facial I have ever recieved! Do everyone in your life a favor and send them over to ruby violet. You will not be let down.