Details By Mark

03/30/09

Buy a New Car? No way. Go to Mark!

by kentgrether

Mark is one of those rare businessmen who truly care about their customer and the quality and value of their product. I first went to Mark a few months ago after buying a Lexus online and having it shipped from Chicago. It arrived in much worse condition, inside and out, than the seller had represented.

I went to Mark and he spent 20-30 minutes with me showing me that the car had sustained numerous exterior "events" and had been repaired shoddily. He helped me find a great auto-body repair shop and I had extensive repair work done (great recommendation). Once that was done, we returned to Mark to help protect our investment on the outside, and to turn the inside back into brand new condition. What a beautiful job he and his crew did! It is stunning how brand new the car looks (5 year-old car with lots of hard wear before we bought it ... apparently). Even the engine compartment looks absolutely new ... you know that feeling you have in the showroom when the salesman lifts the hood and you look at a brand new engine?

Lastly, I love that Mark has a "maintenance" program for keeping your car in tip-top shape. He costs more on the first visit than many others (worth it), but once you factor in the value you get from his maintenance program, it is no comparison.

• Pros: Quality. Integrity. Cares about Customer.
• Cons: None

06/23/08

Vintage Paint is New Again

by 1976300D

Mark restored the paint on my 1976 mercedes. They buffed out the oxidation and refursbished the paint with a wax technqiue I don't quite understand. The paint is 32 years old and it really does glisten again! Their work is careful and perfect. Highly recommend.

03/19/08

Absolutely the Best

by knowwheretogo

I have started giving "Details by Mark" to my kids as presents. Mark takes care of all our cars, from a newer Mercedes to a 12-year-old Civic, and makes them all look their best. His knowledge, attention to detail, and customer service are unmatched anywhere.