07/29/09

Worst service ever, mediocre product

by jbloss

I have frequented Mio Gelato for years now, and the other two locations seem fine, but this on NW 11th, has gone downhill. In one particular instance last week, I went in for an iced latte and asked the barista to pour my shots over the ice. Instead, she made them badly and then let them set there and die as she and the other coworkers had sample after sample after sample of gelato while they ignored customers that had recently arrived. When I asked the girl to remake my drink, she yelled at me and refused, telling me that she wasn't going to waste more coffee and milk on me as she threw more and more plastic spoons away taking personal gelato samples while on the job. I asked for her name, and I'm sure what she told me was fake: Sarah. She refused to give me contact information for a higher up, so I emailed the owner of the stores in town and they never even bothered to get back to me. Having been a barista before, and knowing what good service is, I have a lot of empathy for people that work in service positions. As a current business owner, I have a lot of empathy for owners that have to deal with employees gone awry. I have been very kind up until now, but no longer: go to this and other Mio Gelato stores at your own risk. They clearly don't care about customers, service, or having a good product.

• Cons: Rude service, badly made coffee, lack of caring

05/18/09

Worst gelato EVER - Pizza will probably be terrible, too

by nutz4yoga

Gelato is awful. Choices slim and expensive. Can't even have 2 flavors in the smallest cup. What a rip. Doesn't even compare to Alato Gelato on NW 23rd. Now, there is a deal and delicious gelato!

Went to the NE 15th location. BIG CLUE: place was empty! What does that tell you (at 8pm in the evening) and the person at the front counter could barely get up to serve us.

Terrible. They will shut down soon.. no way they can pay those rents with that type of product and service.

Good riddance.

• Pros: None
• Cons: 3 is to shops too many!

09/16/08

YUM! YUM! YUM!

by foodstalker

LOVE it!! Very close (maybe better?) to the gelato I love to eat when in Italy. Great flavors, always fresh tasting, open in the late evening, clean. Just overall terrific.

• Pros: excellent gelato, great flavors, good value, open late
• Cons: can't think of a one