07/04/07

Food arrived lukewarm

by logrl600

I've ordered from Bizeats a few times. It's always been a positive experience. This last time, the order arrived room temperature. Therefore I couldn't eat it. I've worked in restaurants and been a caterer, so I know what room temp food can do. I called them. They said the driver waited at the restaurant for the order. In other words, I was lying? They never offered to refund my money. They only offered to refund the $4.95 delivery charge. Whatever. I threw away $33 plus tip of food and that's all they offered. I won't use them again. I'm acutally looking for a management source that I can't find online. Anyone know? Someone in the company cares.

04/13/07

Great for both busy offices or people relaxing at home!

by jillian503

I had Bizeats deliver lunch to my office last week and I love this service! I didn't give them much notice ( I called late in the morning) but was still able to get it at lunch time. The service on the phone was friendly and patient and offered suggestions when the restaurant that we wanted was not in our area. The delivery driver was on time and very quick about getting all the food in, and everything we ordered was correct. Because of the positive experience I ordered again to my home last night. It came a little later than expected but I got a call to let me know, and both the phone operator and the delivery driver were very apologetic. Despite being late, my food was still hot and both food and service were great. I will definitely use this service often...the delivery fee is very reasonable, there's no way my driver is only getting 10% gratuity, and nearly any kind of food I want can be delivered right to my door. Thumbs up Bizeats!

02/15/07

Do NOT rely on them for business needs

by jenmart

We tried this co. with a larger order and a couple days' notice. The order was late (just over half an hour), the hot food was barely lukewarm and the salads were warmed and wilted, and several items were missing or incorrect. Bizeats couldn't be bothered to take responsibility. Another reviewer said that late or cold food is forgiveable if you understand how the business works (!?!?!?!)--hey, it's not my JOB to understand and forgive problems in your procedure, folks! It's my JOB to give you money and get food reasonably on time, reasonably hot, and reasonably correct, because when I set up the lunch for my bosses, it is MY JOB on the line. My complaints were met with indifference, and they would not rescind the required tip for the lackluster service. (Shouldn't a delivery driver know not to put hot and cold food together?) These folks have taken a great idea and turned it into a disappointment. Maybe they're better at small, residential deliveries, but take my word and warning--stear clear of ordering larger business lunches!

• Pros: easy website
• Cons: everything else