Gravy

10/10/09

To Whomever waited on Debbie

by shirleysobrano

Dear Server,

I'm so sorry you had to wait on Debbie of "Debbie Party of 4" and were stiffed. Some people just don't understand that while others are paid in full-host, cooks, etc., servers do not make a regular hourly wage. I'm sorry this woman does not understand that because of circumstances beyond your control, you lost money waiting on them and are probably having a hard time getting rent together. While she had a legitimately long wait at your restaurant, she is taking the entire experience out on YOU, while others who contributed to the negative experience do not suffer. Good job sticking up for yourself.

10/05/09

Food Excellent + Service Non-Existent = GRAVY!

by BrssPlayr

"Debbie-Party of Four "

Sunday, October 4, 2009 - we arrive at Gravy and put our name on the list @ approx. 1:14pm - party of 4.

Having been to Gravy before, I was fully expecting a wait. I'm also very familiar with the policy - you will only be seated if/when all of your party is present. This is where my displeasure began, a party of 4 ahead of us was allowed to be seated with only 2 of the party in attendance. About 15-20 minutes after they were seated (the other 2 still had yet to join them) we said something to the young man working the door. His reply was less than customer-service oriented, in my humble opinion. Then a party of 8 that arrived after we did was seated ahead of us, still we did not complain. Maybe it was because they had children with them, who knows. There was a 9 year old in our party, but who knows...

Now, we finally get seated (about 2:10) and after about 10 minutes, we order our food. At 2:50pm we ask the waitress about our order, she tells us that our food is up next. Now we watch 3 additional orders come out of the kitchen, but not to our table, after about 20 more minutes our food arrives.

The food was great, the beverages were great, (had the service been as snappy and apparent as the bad attitudes and excuses, there would be no need for me to feel compelled to write this review) the service was nonexistent in our opinions ,so we leave the money for the meal on the table, with no tip.

We are standing outside discussing what is happening the rest of the day, when our waitress comes out the door and asks "was the service bad?" We reply not really and are trying to explain the difficulties we had, in our opinions, she starts counting the money (the bills only, not the coin that was also a part of it) we left, which is short a dollar and some change. I then say, there was some change also, did you get the change? She is pissed and storms off. We are now standing outside and patrons of the restaurant, and passersby are staring with their mouths open. They ask us what happened. We reply "we didn't leave a tip." Now this other guy comes storming out the door (the cook to the rescue") and lays in to us, saying that it was not her fault about the door guy seating people ahead of us, and the 20 min. wait for food after she told us our order was coming up next... he then told us "Do Not Come Back!"

So we are still standing outside, somewhat surprised and shocked. I now go back inside because I want to ensure that we paid for the food we received. I asked another waitress if our bill was fully paid, she said yes, but by us not tipping the waitress, it cost her about $8 dollars to wait on us because of the 10% in taxes that would come out of her pay. I then explained our total experience, and again this waitress said that is was not her (our waitress) fault. I tried to explained that all of these things were a part of the service. So I'm guessing that service is not a part of the deal here.

All of the things we experienced were the reason we did not feel compelled to leave a tip. I'm going to pay you a premium to treat me bad? Not today!!!

So rest assured Mr. Cook on the afternoon of October 4, 2009, I, nor any member of my party, will grace your establishment again. Rest assured, that every person I know will hear this story and I promise to post on all Portland area food rating sites.

I'm hoping that this is/was not a typical day at Gravy. The food is good, but not worth being bullied over... Your service SUCKED BIG TIME on this day.

- Debbie of "Debbie Party of Four!"

• Pros: Excellent Food
• Cons: Service Non-Existent on this Day!

10/02/09

Yum!

by Happy123

Sorry you had a bad experience LizBelle. This was my first time going to Gravy but I had been warned the wait on a Sunday morning could be long. We put our name in, walked up the street and shopped a bit and came back just in time to hear it called. The service was super friendly. They kept the coffee coming. Cheap! Yummy!

• Pros: Food, ambiance, service
• Cons: Be prepared to wait