Online Wholesale Flowers
Las Vegas, NV 89118-1751
Phone: (702) 798-5964
User Reviews for Online Wholesale Flowers
07/07/2008 Posted by stella00
WORST CUSTOMER SERVICE EVER!!! BEWARE!! For the record I will say I spoke to Nina from OWF to confirm my order the day before the following events happened. 2 days before my wedding I received about half of my flowers (only in mediocre condition by the way). Once my mother and I realized this we immediately called the customer service line and spoke to Nina. She informed us that the other half of my order was shipped directly from another flower farm in Florida. OWF is based in Las Vegas. So much for the claim on their website that they see every single flower shipped to their customers!! What a joke! She had NO info on this farm, not even the city of where it was located or a contact person. Nina said she would work on contacing the farm or getting more info for us to try to track down the shipment, and never called back or answered when we called back. By this time it was 7 pm the Friday of Memorial Day weekend. I was in panic mode. Now I had to find substitute pink tall flowers that would fill 17 tower vase centerpieces. OWF nearly ruined my wedding day. I spent the entire day with my mother frantically calling and visiting floral shops gathering what we could to fill in. Also, no trace of a "lost shipment" ever surfaced. I suspect the other half of my flowers were never sent out. This mess is currently being disputed with Dept. of Consumer Protection so my parents receive credit to their Mastercard for the flowers that were paid for, but never received. OWF continues to be uncooperative in returning calls and letters. No bride should have to be in the position I was in the day before her wedding. Brides have enough to worry about as it is! Buyer beware.
Pros: none
Cons: incompetent staff, poorest customer service I've ever dealt with, doesn't stant behind their service (or lack thereof), false claims on website
06/24/2008 Posted by taranicole88
They stole my money and have never called me back! My wedding was June 5th and the flowers were supposed to arrive at my husband's parents house near the wedding the day before but they never came. They took the money out of my bank account in April. My bridesmaids and I left a series of messages for two days begging them to at least let me know what was going on, but we never heard back. Now the phone is rolling straight to voicemail. We ended up having to get flowers from the grocery store, an added expense and much less glamorous than I had pictured for my wedding. These guys will rip you off when you are most vulnerable -- I wish I would have know that before I forked over my $250. Pure evil.
Pros: Nothing.
Cons: They stole my money and caused me lots of stress and grief.
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