Furever Pets Llc

03/06/09

Excellent Pet store

by ameliacrossing at Citysearch

Love this pet store and am writing to contrast earlier estimation that the stores service is poor. I think the earlier review is due to an individual customer being upset by her individual circumstance. Frankly, I can't imagine a friendlier,more service oriented staff. I started going here to get special dog food for an elderly dog and i just love it. When I saw that someone wrote that Furever had bad service I had to protest! My experience is that I can't imagine having better service!

• Pros: Wonderful inventory, excellent service, friendly staff
• Cons: none for me

01/22/09

Most Unpleasant Shopping Experience

by maven99 at Citysearch

I purchased two items and had to return them because they did not fit correctly. The items were returned within their 30-day return policy. The staff informed me they could not put the credit back on my card because it cost them a fee. After making a slight fuss that I wanted my credit back to my VISA, they relunctantly processed the credit.

A few day later, the owner (Simon) called to tell me I was "unwelcomed in their store because they do not like the way I shop." Simon then threated to call the police should I ever shop in his store again and unprofessionally hung up on me. I had already decided to stop shopping at Furever Pets after such an unpleasant shopping experience.

After I left Furever Pets, I stopped by PETS ON BROADWAY where their outstanding staff happily helped me. They offered to order sizes if they did not have it in stock. They told me I could return anything if it did not fit with a credit back to my VISA. Also, their prices are much better!!!

• Pros: None
• Cons: Terrible Customer Service, No Credit Card Returns

10/28/08

Best Pet Store ever....

by danagriggs at Citysearch

Truly and inspiration for small businesses. Symon and his staff are knowledgable, personable and approachable. As a former retailer this store pumps the energy and excitement into every move. From the killer store windows to the innovative merchandise this is a retailer that can suceed in any economy plus they make it fun to shop. Cool merchandise, reasonable prices and in a world of a down economy they are expanding and growning there business. Pop in and see why! Love you guys and thanks your advise on my new puppy was invaluable. Keep up the great work.