Key Home Furnishings
Lake Oswego, OR 97035
Phone: (503) 598-9948
User Reviews for Key Home Furnishings
06/21/2008 Posted by g2bingsi
I've purchased furniture from several stores around town and have never received such great service as I have from Key Home Furnishings. I purchased an entertainment center and coffee table about a month ago. They told me it would take about 6 weeks to arrive, which was fine since the remodel wasn't complete yet anyway. Two weeks after my purchase, they called me to thank me for coming in and to let me know they checked on the order and everything was right on schedule. About a week after that, I received a thank you letter from the owner letting me know he personally wanted to thank me and be sure my experience was pleasant. I received another call once the furniture arrived! I have NEVER received such wonderful follow-up from a furniture store EVER in all my purchases. It was a really nice treat!
Pros: Employees care about the customer!
05/30/2008 Posted by Jackocb
Received a poor service from the customer service manager (Ross Ryder). I asked to speak to his manager and he indicated that he was it; he does not report to anyone, I insisted, finally he has a woman speak to me Stephanie who indicated that she was his manager, but immediately went to defend him rather than listen to the situation. The situation was: I had furniture delivery scheduled to come on a day that I ended having to have to be out of town, and therefore I called three days prior to that date and rescheduled the delivery of the furniture that I purchased; when I called they said no problem and they rescheduled for the day after, which was great.. However, the furniture arrived when I was out of town (the original date) and I said I can't receive it. Ross accused me of lying and that I did not call to reschedule with a condescending demeanor in his voice. I went to my phone log to make sure that I called the store and I did, I called him back to let him know that I have proof, he said, oh yes.. we have a system problem and that I was also scheduled for the next day... but no apology to the way he was behaving earlier, only arrogance. It does not end there... I receive a call from the store (Thursday) at 4:30pm to tell me that my furniture was going to be delivered on Friday between 4 to 7pm, I asked if it could be earlier because I have an appointment during this time and I had no warning sooner; except at 4:30pm the day before. He was very rudely said that I don't get to chose the time and it's take this time or leave it.. very poor attitude to a customer that spent about $4000 at the store. I will never go again, all my friends could not believe the situation and would never go there also. I would have bought a couch which is my next purchase and now there is no way that I would! Too bad that I had to be talked to as if I was a lyre and then made feel that I was at their mercy when I am paying alot of money even for delivery as well.
Pros: The sales person was good
Cons: customer service is poor and very slow when you want to pay. delivery system is very poor.
0 out of 1 people found this review helpful
Users Like You Also Viewed
Expressions Home Furnishings
17705 SW Pacific Hwy
Tualatin, OR 97062-6955
Kelley's Furniture Showcase
12403 NE Glisan St
Portland, OR 97230
