Above and Beyond the Call of Duty.
We can never say enough great things about Dr. Ortner and her staff. Dr Ortner in particular saw us through some very unusal and extremely rare medical circumstances with our beloved dog. She directed his care in the most decisive, and professional manner possilbe. She referred us when it was time to seek specialized care, and went above and beyond in securing those appointments for us. We tried every avenue to save him, as he was a member of our family. Our little guy is now in Heaven, but when it was time to make that decision, I felt like I had Sascade Animal Hospital family surrounding & supporting me, because the entire staff loved him too.
I will never forget Dr. Ortner's incredible kindness and care and all that she did for us.
Would highly recommend this hospital for the 4 legged members of your family!
Exceptional!. I have gone through many hospitals, searching for a place of integrity that treated both the patients and the clients with love and respect. I refuse to compromise quality, and I will drive far if I need to in order to achieve this. Most veterinarians I have worked with before, pre judge their clients. They base their recommendations on what they think the client will be receptive of. This means withholding information from clients that may be a better choice for the pet, because they think the client will not be receptive to the price. Or some places offer services that are not necessary for the health needs of the patient, because they think the client is financially stable and trusting. My pets are my babies. I will do anything for them that they need. I strongly believe that once I choose to become their caretaker, the solemn responsibility is mine to provide for them all their needs. I also have a budget that I need to work in. The doctors and staff at Cascade Summit completely understand this and have wonderful communication with me about where I am coming from and what I would like for my pets. They are also honest with me. If I ask for something that from their experience may not be the best choice for my pet, they will tell me. They also provide very best of everything at their facility. You can have a big heart, but if your equipment, standards of care, or medications are outdated, it’s not very helpful. There were also unexpected bonuses that I received here as well! These people care more deeply than any other place I’ve been. They care about both the pets and the clients. Money is needed to provide optimum care. But what comes across is friendship! I have talked to other clients who’s pets have passed away who still come and visit the hospital to say hello or get together with some of the staff for coffee just to catch up. How wonderful! On top of that, they have an amazing holistic veterinarian who has a following of faithful clients who even come from out of state to see her. Even though I have to drive an hour to get to Cascade Summit Animal Hospital, that is no sacrifice for me to get such complete and perfect care for my babies. And if you have heard rumors that this place is expensive, it’s just not true. You can’t compare apples to oranges and expect the same price. You get what you pay for. I’m not going to waste my time and money on junk services elsewhere that could hurt my pet.
i like um.
I thought the staff was very knowledgeable and caring.
They explained all tests/procedures and why they
were important. Plus, we were shown how to do some
procedures at home.
I have confidence in the care provided by
Dr. Chistine Ortner. We plan to make Cascade
Summit Animal Hospital our primary clinic for our
We won't go anywhere else!.
We LOVE this vet clinic! Our first experience, more than three years ago, to the clinic was by referral to see Dr. Lauren Chattigre for alternative treatment options for our senior cat. Dr. Chattigre was GREAT - providing advice, empathy and treatments that gave our special "Maxi-Max" non-evasive care that extended our time with him. She always focused on his quality of life and never suggested procedures and/or treatments that were not in line with our objectives, both for his comfort and our budget. My husband and I agree that if faced with another tough diagnosis we would consult with Dr. Chattigre.
We never intended to leave our original vet clinic for regular care, but we were so impressed by Dr. Ortner, Dr. Lawson and the staff at Cascade. We noticed a big difference between the corporate owned clinic we were at vs. the decisions and management style Dr. Ortner has being independently owned. We quickly decided to change and make Cascade Summit our only choice for the care of our two dogs and now new kitty. EVERY person there knows us and our four legged family members. They are so good that we drive from SW Portland to West Linn to see this special clinic.
I wouldn't trust my pet's care to any other vet. Dr. Chris Ortner as well as the rest of her vet colleagues and support staff offers the best pet care I have ever experienced. I have been a client of Dr. Ortner’s animal hospital for many many years after leaving a clinic that treated my dog’s health care as secondary to the business they were in. I do understand vets who are in the "business" of animal care versus those like Dr. Ortner who love all animals and have their best interest in mind. Dr. Ortner and her staff always took excellent care of my dog and when we would arrive for a visit we were greeted as if part of their own pet family. I have recommended Cascade Animal Hospital to several other friends who are very happy with their animal’s treatment there. In this past year especially as my dog battled bone cancer I could not have asked for more compassion always ensuring his care and comfort were top of mind. Whether during a visit or a phone call to check in to see how he was I know they all truly cared about him. I did try heroics including surgery, radiation and chemo (they don’t get sick like people) and while Dr. Ortner would keep an eye on his daily well being she recommended his treatments be done by local specialists that she has relationships with to give him the best chance possible. Right up until his last day I had the support of people who genuinely loved my dog, who made that last good bye as special as it could be and even held a memorial service because so many staff were touched by his passing. So as I contemplate now getting another puppy there is no question that my next little guy will have the absolute best care for a healthy life. If you consider your animal part of your family there is no question you need to entrust their care to Dr. Ortner and her wonderful staff.
Expensive and Aggressive Test Marketing. I have been dog owner all my life, and I have never been to a vet's office that did business like this one. In the last year, I have spent $4000 on my two dogs at this office, all because they keep me pushing me to doing more and more tests. When I recently turned one test down, they to me, "So you're not interested in knowing how your dog is doing on the inside?" Here are some examples of what they talked me into at my last visit. They talked me into cornea testing for my dog, because my dog has eye goobers (no more than usual or normal). This cost me $70. Of course, it came back negative. They still prescribed antibacterial drops, ands talked me into buying them. Then they talked me into a bacterial test on my dog's ear wax, simply because he has ear wax, but no more than usual or than normal. He is ten years old and has never had an ear infection. Of course, he didn't have one. They still talked me buying ear drops on top of his ear cleaner. I got out of my dog's checkup spending (by far) the least I have ever spent at this office: $210. I could have easily spent $500. I am, obviously, switching vets.
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