2 year member. I have been a member 2 years and love this place. Just like any place that hires different employees - you can't blame the entire place of business for what someone did not provide you. Ask yourself, did you communicate with the masseuse or front desk that you wanted deep tissue when you made the appt? If you were on the table one hour and didn't stop them to let them know they were being too light then they can't read your mind. I have probably had over 60 massages in my life and know communication is the key. If you want a great one, see Dan - he is amazing to get the kinks out or whatever. If I want just a relaxing massage and not deep tissue, I ask for all over medium pressure Swedish massage but if they do something I don't like, I tell them and they APPRECIATE the communication beforehand, not after with a bad review.
Not good massages. Awful massages. The people just stand there and dont give hard massages as well. Not worth the money
Disappointment. I made a same-day appointment for about 2 hours later than my initial call. I arrived a few minutes early and overheard the desk staff calling the masseuse who was scheduled for my massage to see if he was on his way. Apparently he did not know he had an appointment, so he arrived a few minutes late. That was not a very big deal, but seemed unprofessional. The desk staff gossiped about other employees and spent time texting on their personal cell phones. My massage was so-so. I felt like the masseuse didn't use techniques to massage deeper into my knotted muscles. It felt more like a moving jack-hammer than smooth moving pressure. Also, he was sniffling the entire time and sounded a bit stuffed up, which made me feel like I would probably get sick too, though I didn't. The whole experience was a let-down. I will not go back.
Awesome massage and service!.
Wow! I have been a member here for two years and have enjoyed every relaxing moment! From the warm welcome at the front desk to the fabulous massage table, Massage Envy has been very accomodating and professional. The value is excellent and the ability to book a massage on the weekends and evenings really makes it a great choice for working folks. My massage therapist(Joy) has the best hands in the West.....she really gives a fabulous and very thorough massage. I highly recommend signing up for the monthly massage program. It is so terrific to know that a massage awaits just at the time when one needs it the most. Thanks to everyone at this location for making my massage experience the best. The only problem is that I would like to come even more!!! Maybe someday......for now, keep up the great work!
THE BEST!!!. This is a thank you note to my Massage Envy friends. Thank you for providing a wonderful atmosphere with a friendly staff. Thank you for making my life easier, easing the stress loads in my life. You make it something I can afford and convenient. This is the best concept to come along since In n Out Burgers. (I love burgers, and if you haven't visited one in CA, AZ or NV, you must!). But I digress. The staff at Massage Envy takes care of me. They are so friendly and accomodating. I have been getting massages there for a few years. I have my favorite therapists, but if they are not available on short notice they have many others that I can get in to see on short notice. And now with more clinics open, if I can't get in the same day I can call one of the others and get in there. And, when I travel to Seattle (or wherever) I can get my $39 massage there! What a concept! Thank you Massage Envy....you're THE BEST!
Believer in Massage Envy.. All I can say is that the massages are great, the customer service is great, the affordable price is great, and the atmosphere is great. What more can you ask for? I am a true believer in Massage Envy and will not go anywhere else for my massage needs.
I had read some of the negative reviews on Massage Envy- Cedar hills, and felt inclined to tell people the truth about Massage Envy. Maybe the people writing the negative reviews were having a bad day and angry about something else but their comments are way off base!
I have been going to Massage Envy -Cedar Hills for about 2 years now and have had nothing but excellent massages and excellent customer service. I commend the front desk staff for all their hard work. I usually go in there during the weekends when they seem very busy, and I always am immediately acknowledged with a big smile and "hello". Most of the time they even remember my name and tell me I'm checked in. Makes me feel like I'm "Norm" from "Cheers" but I love it!
Anyway...anyone who has not tried out Massage Envy, you are missing out BIG TIME!
Poor attitude of receptionists.
Making an appointment here is like making an appointment at an HMO. The receptionist, Mia (pronounced Meeya), was incompetent (had difficulty reading the therapist's schedules and finding my name, even though I have been going there for over 1 1/2 years) and when I asked if she was new, she responded in a snotty and defensive tone as if I was at fault. If you call there and get her on the phone, ask for someone else. I've noticed that the front office staff is getting worse.
I only continue to go because of Trisha, who is a fantastic deep tissue massage therapist. If she leaves, so will I, because the rest are pretty mediocre and I don't need to pay for attitude from the receptionists.
Beware Massage Envy!.
I had a really bad experience with massage envy from the get go. First they had me sign up to draft my account and told me it was a month to month contract. Once I realized the massage therapists were not very good and very unprofessional I went to cancel and found out I had signed a year contract (my bad I should have read the contract). I tollerated a years worth of bad massages and then when I cancelled they continued to draft my account. I took a great deal of time and effort to get them to stop and refund my money. Then they refused to honor the massages I had paid for but not used yet. This is a very shady company to do business with and sadly they don even give good massages! You don't go to Mcdonald's
to get a great meal so don't go to Massage Envy to get a great massage!
I would have to challenge EVERY contention in this review. Our utmost goal is to enhance people's lives, not disrupt them. We are very professional and extremely clear about everything in our membership agreement. We have a great staff of therapists and would compare them to any clinic in town. The fact that we have over 1400 satisfied members coming in for monthly massages speaks for itself. If this person had ever communicated to us their dissatisfaction we would have accomodated them immediately, so I strongly suspect this may be a competitor and not a former member after all. If this was truly a member a simple call to the ownership would have easily solved any problems or misperceptions.
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