Portland >Crema Coffee + Bakery
It may be a 3-way tie for favorite bakery/coffee shop, but Crema's solidly on the podium with their delicious sweet or savory yummies like bacon-cheddar-apple galette or ever changing scones, cookies, and bundt cakes (chocolate-banana!)
A cavernous, noisy space, which feels cold much of the year, but the coffee and pastries are very good. Service can be hit and miss.
Customer Service @ Crema is DEAD!. I went to Crema with 4 friends to have some coffee and a snack around 5:30 on the Saturday before Halloween. I thought the place was pretty and they serve Stumptown, (love). I did not realize they were about to close, but got that info in the form of my party's food and beverages coming in to-go containers. We took a table and had just started to enjoy when the Mad Hatter (barista) came out on the floor and started to clear empty tables, slamming the chairs into place loudly. This was followed by increased volume on the music, scream rock, to levels that basically drove us out of the cafe. I can handle being told the place is about to close, that's cool. But being treated like an unwelcome guest...not appreciated. Especially when I pay for the privileged. I wont be back, and only recommend Crema to those of you who want to learn how not to treat your customers.
nickle and dime a good customer. Most of the time my experience at Crema is spot on even with the occassional wait in line. However, I feel I just got nickled and dimed for a half cup of coffee from the self service station. On occassion after spending the typical $5 - $7 on an espresso drink and pastry or quiche I grabbed a quick squirt of coffee in an espresso cup. I do realize a coffee refill runs $0.50 which is fair if you're refilling your mug, especially if all you purchased was a cup of coffee in the first place. I was told by a server what the policy is and that the owner would get them in trouble for allowing me to do this. If that's truly the case then I think the owner should take a course in customer retention 101. For what essentially costs maybe $0.20 per half cup of coffee I would be more than willing to give that away to make a 3-year, 3+ a week customer happy. In a recession customer retention is king and with a social media savvy audience which frequents this establishment I would suggest you give your servers a little flexibility in making a good business decision on the floor.
Good pastries, ok coffee, bad service. This place is very hip with good food and ok coffee. Just because you are hip with ok coffee does not mean that you can sacrifice customer service. I hope they are working on providing us with a better customer experience.
excellent pastries and coffee.
Wow! coffee that doesn't taste like turpentine? how do they do it? discovered this place by accident, and bought a Red Velvet cupcake for a friend that needed cheering up. Excellent food.
i'm probably guilty of hanging out too long on the internet, but hey, there are outlets under just about every table, and to me that screams out "please plug in your laptop here". hello? ever heard of an internet cafe?
Thanks a lot!.
I am very picky when it comes to my Latte. Victor was totally cool about it and it was if he could read my mind. A friend of mine and I went in looking very dodgy on 05/18/2009. We decided to get some coffee after a long day of work before we took our evening stroll.
Victor took our order. He pulled some very lovely shots which he showed us. He was fun, friendly and fantastic!
If you want to have a quality drink then come to Crema. The staff is awesome, treats are yummy and they have awesome windows for babe watching!
Love the pastries. The food is great whether you're in the mood for pastries, a sandwich or soup. Coffee lovers paradise, good orange juice, tea and hot chocolate too. Nice variety. Have found everyone there to be friendly, love the open atmosphere with the wifi.
The best. Crema is my favorite favorite place to go to meet up with friends for coffee, read a book, do homework, relax with the paper, etc. It's the best of southeast
Crema is (mostly) terrible.
Crema's coffee is good but not the best. Their pastries are better than most. I've had some bad coffee and pastries though. Some girl who really needed to brush her teeth put like half a cup of cream (?!) in my Vietnamese coffee. I really didn't like seeing her crusty yellow teeth while she was making my coffee. And there's this real pretentious hipster (who wears really tight shirts though he is fat. It's not becoming, guy...) who always screws up the orders. Once, I saw him get rude to a pregnant girl because she needed her Americano iced. Um, look guy, she's pregnant and can't have a 150 degree beverage-- so don't roll your eyes. I also saw him at a bar one night calling some girl some really nasty things, for which there might be an excuse, except they weren't arguing. I think he just talks to her that way. Sad.
Look I don't really mind hipsters, but this place is filled with juvenile nastiness from the staff. One time this guy was supposed to bring me an iced Americano, but it was made wrong. For some reason he walked around the whole shop looking for me though I was sitting next to the espresso machine the whole time. When he found me he nearly shoved the drink in my hands and rolled his eyes, then waved up his arms as if I had run into his car or something. It really angered me and that piping hot drink spilled a little on my hands. I almost went over and beat the tar out of him, but instead calmed myself down and emailed the manager. Mr. Fortune was very nice and apologetic and gave me a couple gift certificates. Cool. But guess who was there when I returned! You guessed right. I can't believe that guy wasn't fired! Pretentious hipster *%&*$#@&*^.
Sometimes, the place is fairly dirty and it's hard to find a clean table. They often grab a pastry for you after handling money. Dirty! It's a cool space but it's being ruined by a bad staff, lack of cleanliness and mishandled orders. Get a new staff! Clean up a little! Do this and they will come...back.
thank you for the comments.
Perfect cappuccinos!. The first time I came in here was for a quick coffee stop and just had a cup of their house coffee, which was good stumptown but just as good as any other place. The next time I came I had a cappuccino and I've gone back every time I'm in the mood for one since. They're the best I've had anywhere, and I've had a lot of cappuccinos. The espresso is rich and smooth and the foam is thick and delicious. Their toddy and iced lattes, and iced mochas are delicious too, but the cappuccino remains my favorite. And if you're looking for dessert be sure to try the red velvet cupcakes, the frosting is delicious!
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