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- Neighbors West - Northwest, Northwest District
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Never Again. I purchased a gift certificate for my son (I live out of area). She wasn't there when he arrived, wouldn't return calls to reschedule or refund the $105. Took it to BetterBusinessBureau for help in resolution; she wouldn't respond to them either. View Less … View More
Great place to spend the afternoon. good treatments. nice staff. great location. clean and affordable. I will go there again. I will recommend to my friends
More than a massage.... Through massage, I typically seek two pretty basic results: relaxation and the loosening of tight muscles. I went to Miriam on a similar quest, with an added complication of back pain that another massage therapist had been unable to remedy. Miriam came through for me on every account. She is wonderfully knowledgeable about a wide variety of massage techniques, and she was able to adapt her approach to what my body needed. That knowledge combined with her intuitive sense for healing made her the perfect medicine for me. I left my appointment relaxed and with looser muscles, and also feeling much more deeply healed. Thank you, Miriam. View Less … View More
Feeling healed & rejuvenated. Miriam is a wonderful massage therapist. She has a true intuitive understanding of the needs of the body. I felt completely cared for and received a wonderful hour on her table. I have had many massages in my life and would rank my time with Miriam as among the best. Many thanks! View Less … View More
Horrible Experience!.
I have never experienced such poor customer service in my life. Miriam cancelled my appointment the day of the massage without any
explaination. Since, it was being paid for with a gift cert, Miriam agreed to refund me the amount of the cert. since I was unable to rescedule. This all seemed very kind and ethical. Let me emphasis "seemed kind and ethical." Miriam did not send my refund when she said she would, nor did she return phone calls. Understand, I was nothing but understanding, untill this started to drag on for weeks. I finally left another message, saying I would have to result to other collection methods if she wouldn't return my calls, and guess what? She actually called back! She said that she had been sick, and would put the check in the mail the following Monday. I said I understood, but even a phone call to let me know what was going on would have been greatly appreciated. Well, the following week, still no check until Friday. I thought, OK better late than never. I opened the envelope and she had only refunded HALF OF THE PROMISED AMOUNT! I have called her several times since, as have my friends who purchased the gift certificate, and she won't answer the calls, or respond in any way.
I have dealt with many professionals in the healing arts, and I have never run across someone with this type of poor morals and ethics. I consider her acts to be very dishonest, and all of this would have not happened if she had just been true to her word. I trust people (especially in this type of field) to speak and honor the truth. This was absolutely unbelievable.
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