Portland >On Deck Sports Bar & Grill
Sure, I put in my time at this quintessential sports bar of sports bars when I lived in the Pearl and was 20-something and still owned tube tops and could drink my weight in inexpensive domestic lager and function relatively unimpaired at work the next day. Lots of big tvs, spunky servers, and some formidable plates of nachos, plus an expansive deck that's great for tanning your bare shoulders on sunny afternoons (because you're wearing a tube top, duh).
don't waste your money!. This place is terrible!!! I came here with a party of 8...thats not that big they should have been able to handle it. they got everyones order wrong and managed to cook my burger to un-eatable!! when I asked for a new burger they said fine and went to ring the order in...45 min later when everyone was done eating and no burger had ever come after 3 times of asking, i told the waitress dont worry about it cancel the order. we got the bill and yes they did take the burger off but DID charge me for french fries!!! i was furious, the waitress the audacity to tell me "well you did eat some of them" WOW I ate them because you never brought my food out and i was starving! when I asked to speek to a manager I had to wait for 15 minutes and he still never came to the table I had to get out of my chair and find him! Not only was he rude he insulted me!!! By this time I was fuming, I walked out and decided to call the GM the next day, although he was much nicer and said he would send a gift card to apologize, he never sent it and dropped the ball!!! I have worked in customer service for the past 15 years and have never experienced something like this in my life!! this is a poorly ran business and should be shut down!
I am the General Manager of On Deck, and I am flabbergasted by this review! First of all, I am a woman, and so the male GM Lilibird claims to have spoken with does not exist. Second of all, if a guest has a problem with a food item, we would replace the item, remove it from the bill or do whatever the guest wanted. We would NOT charge the guest for the fries - this is another lie. Finally, we do not mail out gift cards to "apologize". I personally send out letters or emails with my contact information so the guest can follow up with me for a gift certificate.
On Deck is locally owned and operated. I am here on site daily, and take pride in our customer service. I have not heard of any guest experiences that are even close to this review, and simply don't believe it happened.
We did recently let several staff members go for not performing their jobs - this sounds like one of them trying to cause trouble.
Awesome Wedding. My wife and I just got married at On Deck and they did a wonderful job. Our guest and I had a blast. I would recommend this place to everyone to hold any kind of event. The staff is very nice, plus they are know what they are doing. If you are looking for a cool place to have an awesome event and a great time, I highly recommend on Deck. Special thanks to Dani and Joel!!!!
On Deck: Nice Burgers. Cool employees..
Awesome place. Bartender (Jamin) was great and very friendly. He let me sample some of the local beers so I can choose one I liked. Made me feel at home on my trip from Los Angeles. I visit Portland some now and I will definitely come back.
Thanks for a nice time.
This place is awesome!. Not only does this bar always have all sporting events televised, but the food and service are awesome! Most surprisingly, the partial owner/manager, Danny, is a constant face in the dining room - she not only helps patrons find perfect seats for the game, but assists us in finding our way around the pearl and makes sure to leave us with a smile! This place is awesome!
Wont be seen in this joint again!!. Definitely wont be going back to On Deck, ever. Terrible service. I am in the service industry, and have never seen such a poorly run restaurant. End of story. I go out to enjoy myself and be entertained, not listen to bartenders bitch about their lives, their previous employers, or anything really. C'mon people, get it together. I can't see how this place has managed to stay afloat. I can say, that if they are still open in six months, it's a miracle. I definitely wont be feeding their dirty mouths though. I hate to say don't bother patronizing this establishment, but there are far better places to be in Portland, why bother.
Learn your math kid....
I kind of have to laugh at the employees' review. I am a former employee and have moved on to better things. But you have to get your facts straight. First of all, On Deck has about 11-15 owners. They have had around 7 managers. Your math is wrong on that. If you look at the menu now, it has Asian food, Mexican food, Italian pastas, burgers, Salmon dishes, Oysters, and random bar fried food. It is scattered and people laugh when they get the menu because, though it tastes good, it is obviously not written by someone who understands the clientele. It's a sports bar! It's okay to have fried foods...and by the way...as an employee...I would think you might take the time to notice that about half that menu is still deep fried...so the new chef isn't winning any awards for saving anyone's cholesterol levels. Focus is important and listening to what people want is a good idea....which can't happen when your GM never is on the floor to meet her customers.
I encourage this employee to look at Kelly's work history and the last couple restaurants she "no call no showed" to and ask the servers at Portland City Grill and at Manzanas how great she was...you'll be greeted with a similar laugh to mine. Or anger, which I have also experienced. And as far as I've heard, Kelly is the only one fired. I think Juan is still there. But you'd know that if you paid attention to facts and not your emotions on this. I take it you are probably not one of the better employees at On Deck that she promoted after she fired all the ones that actually gave a sh*t at the restaurant...and now they are coming back to give a sh*t again and that scares you to death.
Use your head and look at the numbers. Cause there aren't that many coming in there since Kelly took over. Good luck.
Wooo. Kelly the GM at On Deck got fired a few days ago... The best thing that has happened there in a while. She was a terrible GM. WOW. no one hire this woman. ever..............
great place to be ignored. since tonight was monday night football(preseason) i decided to give on deck a shot. i have lived in the pearl district in portland for three months. sat at the bar for ten minutes. the bartender was working on the register. never looked back or around once. two servers were also behind the bar but they both passed by me twice looking past me as if to say," you're not my responsibility." after 10 minutes of being ignored i realized why this place with outdoor seating is totally dead on a monday when it's 72 degrees. i just left, and i guarantee you no one noticed.
Great Food and Service. I went to try the On Deck this past Saturday. We live in the neighborhood and we have been there before with horrible results. A lot of our neighbors have been talking and saying that The On Deck has been making some changes. There is a new GM and Chef so we thought OK one more time. ( Since we live across the street ) We were blown off our feet. The menu has grown and the service great. The crab and artichoke dip is to die for. We did meet the new GM and she is very intuitive with what the restaurant needs. Kelly has really taken the On Deck up to a level that it needed. She stated that they still are working on improving service, but I thought it was good. She also was very open to any ideas that we might have. Ya Kelly you are on the correct path. We will be back. Oh one more thing you can take your dog on the deck and they will pamper him.
Please read. I never review things online but after today I had to! The servers fought INFRONT of me about who would have to take my order since they were both so busy. Then after twenty minutes I had to go up to the bar to have them pour my beer and glass of wine (while the tickets just sat there waiting). When our server walked by to take someone else their drink we asked how much longer for food. (We were at 40+ minutes) The server said he didn't know but it wasn't his fault since he put our order in. We then just asked him to check since it had been awhile and he then came back with "I'm NOT the one cooking it!". I can't believe that this guy thinks he's getting a tip at all at this point! Customer service means you say I'm not sure and I'll check on that! After this I go in and talk to the manager. He is nice and says he'll come and talk with us after the meal. We wait for about 15 minutes after we are done eating, he comes out, and his excuse is that "upper management won't allow him to staff accordingly and that there isn't enough money to do this!" NEVER tell a customer that. He then states that "we've gotten over 200 resumes in the last 4 days" so things should be better soon! WHAT?!?!?! DO NOT waste your time on this place, it was by far the worst service ever, my food didn't even come out as ordered but there was never a server around to correct it. PLEASE PLEASE PLEASE do not give your money to this company. Guys- don't take your ladies out to this place just cause it has a cool roof deck, it's NOT worth the hassle!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!