Fat Straw

03/16/09

They have more choices on drinks than a Swiss Army Knife!

by LittleMagoo

When I first walked into this store, I had no idea what bubble tea flavor to buy, but luckily, this cheerful looking, rosy-cheek Bald Asian Man popped out of nowhere from behind the counter and offered help. I took his suggestions and bought a Mango Smoothie + bubbles + jelly + eggnog + extra mango for a cheap price. It tasted way better than Jamba Juice!

• Pros: Many choices on drinks and happy employees and customers!
• Cons: I can't think of any.

03/08/09

Excellent bubble drinks, lousy service

by 623

Here's the good, the bad, and the ugly on this cafe:

The good: The drinks are excellent, they have many flavors, and you can add various extras to your drink.

The bad: Sometimes there is a bit of a wait, and the seating area is odd. If you want to read in this cafe, you probably will be doing it using artificial (lamp) light as the natural light comes in where the computers are located.

The ugly: The service problem really strikes me as being associated with the 30-something year old man behind the counter. He seems to be eternally cranky (but in a cool, hipster kindda way) and/ or bored. It is clear he wants you to place your order and get the heck out of his line of vision when you're done. I have seen this guy in there often enough that I almost wonder whether he is the owner, in which case his behavior is absolutely unexcusable. I don't have high standards in terms of what a cafe staff member should be like, but this guy's bad behavior is so bad, it stays with you.

Overall: the Fat Straw is a place I will likely go to again DESPITE the bad service, although it would be nice if the business made some small changes to make customers enjoy the experience BECAUSE of the service.

• Pros: good drinks
• Cons: cranky employees

07/20/08

Frequent Customer

by sruecker88

I used to work next door to Fat Straw & used to go their for lunch all the time (and during breaks!) but today I had a really crappy experience & I was pretty disappointed. One of my biggest pet peeves when I am ordering something or just greeting an employee is when they're rude & quick. I experienced that today. I asked how the person was doing and they looked at me blankly and just said "What can I get for you?' not a casual tone, or anything..just like a hurry-the-hell-up-and-order tone. I understand that it's busy & you're in a rush, but I don't think it's ever too busy to be polite to a customer & not rush them through a transaction.

I'll go again because the quaility of their drinks and food makes up for the service at times, but I hope people are more friendly next time around.

• Pros: delicious drinks.
• Cons: a little small when it's crowded, but I can't really do much about that, it's not my business =)