08/27/09

Fabulous Skin Care and Service

by VStewart

For my birthday, I was treated to spa services at Root. I chose to visit the esthetician, Sally for a facial. It was the best I've ever experienced. She is a true professional. I have had about 15+ facials in my lifetime and this was superior in many categories; from the products she used to the tranquil atmosphere to frendly chit-chat - all wonderful.

Thanks for a great experience, I can't wait to return to Root for another facial and to try other services.

• Pros: Sally Ann Hobart is fantastic
• Cons: none

12/17/08

They had me at Sauna!

by vilya57

This is the first review I have EVER written and I am so happy with this place I have to pass it on. I've only been to Root twice, the first time on a recommedation from Blue Sky Wellness. I received a massage both times from Nealy and it is hands down the best massage I've received. She is great at reading your muscles and working with them to release tension. I cannot recommend her enough. Also, the fact that they have a sauna just makes the whole experience that much better. I've had a great experience all around, including friendly and helpful front desk staff. Every time I've called and been there the staff have been awesome.

• Pros: Serene atmosphere, excellent massage, friendly staff
• Cons: Parking

11/05/08

Snotty Staff, Botched Appointments

by portlandmama27

I've been going to root on and off since they opened and have to say, this place has really gone down the toilet. The last time i went, my massage therapist called out sick and they forgot to call me and let me know so I show up for an appointment to be turned away with little more than "We're so sorry. Would you like to reschedule?" I've also had more than one chilly reception on the phone when calling to make appointments and today was told they only offer massage appointments on the weekend, after 4pm. Gimme a break! The one shining star is Jay, one of the yoga instructors but you can find her teaching elsewhere. Which is where I'd recommend you go - elsewhere. There are so many nicer places to get a massage where you feel welcome, pampered and valued as a customer. I'll not be going back to root.

• Pros: jay for yoga instruction, sauna
• Cons: rude, chilly staff, overpriced services, high turnover, disorganized