Hotels >Hotel deLuxe
Friendliest and Most Knowledgeable Staff!. I have traveled all over the world and stayed in everything from Ritz-Carltons to Marriotts to Boutiques like the Soho Metropolitan. I had heard from a friend about a portland landmark hotel that just underwent a "massive" renovation, and I was told that I must check it out the next time I was in portland. When I pulled up the Doorman and valet were waiting for me. They were warm in their welcome and carried my bags while escorting me to the front desk. They introduced me to the front desk agent who said they'd been expecting me (so I knew they had my reservation), They asked how my journey in to town was and then proceed to check me in. They told me only the information they knew a business traveler would want to know like 24-hour room service, Wireless internet, Pillow menu, and of course their bar the driftwood lounge. Before the front desk agent called the elevator for me they asked if I needed a wake up call the next morning (grudgingly I said yes); they also asked if I would like room service to give me a call in 5 mins (I had in the course of checking in mentioned that I was tired and hungry). When I got to the room it surprised me how well the decor matched their "hollywood glamour" theme, with what I would call a retro-art deco look. The bathroom was a bit small and I had the hardest time with the lack of counter space. I turned on the Flat screen High Def TV and five minutes later I get a call from room service (go figure they actually followed through)! The food was amazing, and unlike some room service which is cold and not worth the wait or price; this was like dining in the restaurant. Everywhere I went in the hotel they knew me by name, they always had an answer to my "city questions", if I needed directions they would have maps waiting for me; they even offered me a drink while in the lobby working! I was completely and utterly surprised by this smaller boutique hotel, which might as well have been any five-star behemouth.
Out With the Old in with the New.
The old Mallory is alive and well and living inside the new Hotel deLuxe. I was sceptical after having learned that this great Portland hotel had been renovated recently. My fears were short lived. Upon arrival I was met by a very attentive doorman who followed me from my car to the lobby with an umbrella overhead. Nice touch. All I wanted was a quick check in and a martini. Glad to see that the Driftwood is exactly as it should be - the same. My bags were delivered to my room, another nice touch. Too tired to eat in the dining room I ordered room service delivered in less time than expected and prefaced by a very thoughtful phone call announcing that my order was "on the way up". Yet another nice touch.
The rooms are amazing. I especially enjoyed the giant flat screen TV and the fact that I was able to watch American Idol in HI DEF. The beds? Comfortable. Clean? Yes, very. Decor? Very classy and different. While waiting for my car to be brought around I watched as the staff at the front desk interacted with other guests. Note: nothing robotic; instead fun, honest and sincere. You could tell they knew what they were doing. High marks again for this "New" old charmer.
Amazing staff, great beds, great location!.
This is the best hotel! I travel quite frequently to Portland and have stayed at many downtown properties (The Governor, Hotel Monaco, Vintage Plaza, Hotel Lucia), and this is by far my favorite. The service is untouchable. The staff far exceeded every expectation I had.
The rooms are great. Everything is new and up to date, flat screen TVs, ihomes, pillow menu, ipod menu! I slept terrific, I ate great, and you can't beat the location. It's slightly out of central downtown, so it's quieter than any of the other hotels I have stayed at. It's also the closest to the Pearl District which is my favorite area of Portland.
If you need to stay in Portland, this is where to do it. No other hotel can even come close to the quality of stay I had here.
Great Hotel. First, the staff was amazing. Maybe it is just a "Portland thing", but every single staff member we encountered was friendly and helpful and did everything they could to make sure we were enjoying our stay. The hotel is not quite downtown, but there really isn't any need to be when a 10-15 walk will get you just about anywhere. There is a train (the MAX) stop about a half block away. We rented a car, but found it really wasn't necessary unless you planned to take trips to the coast or mountains like we did. Also, the valet was extremely helpful to have when it was raining. The decor and amenities are what really made a difference for me. There was a very understated, Old Hollywood feel. But it is also a very modern hotel, with the iHome docking station for your iPod, flat screen TV's, a pillow menu, etc. Very cool touches that you hardly ever see. As for the rooms...yes, the Queen deLuxe rooms are TINY. But in all fairness, the website does describe this room as one "for a single traveler or a very cozy couple". There is just enough room for the bed, a couple of nightstands, a dresser, and a small table. While a little more room would have been nice, this worked out just fine for us. They do have larger rooms available for people who need the extra space, as advertised on their website. Perhaps a little more research by those who were so unhappy with the size of the room would have made their trip a more pleasant one. I can't really comment on the room service. The only thing we ordered was dessert, which was good and was delivered quickly, but probably isn't enough of a barometer. We went to the bar late one night and the drinks were inventive and the bartender was friendly. We ordered mini hamburgers, which weren't the best I've ever had, but were perfect for that late night snack. We really enjoyed our stay. There are probably fancier, bigger, more run-of-the-mill hotels in Portland, but this one is unique and very much worth checking out.
I wish I'd known these things before staying there....
Tiny rooms, thin walls, not actually downtown.
There was also an Adult Book Store a block away, which doesn't bother me much but if you're traveling with family, it's something to consider.
If none of these details bother you, enjoy your stay at Hotel Not-So-Deluxe.
Great decor and details, young & inexperienced staff. The decor in this charming hotel is beautiful and not cheesy, as it could have easily turned out. The Hollywood glam details are well-done and consistent. The lobby is gorgeous. The King Feature room was large, with a sitting area and nice furniture. The bathroom wasn't huge but was well-done with marble and a nice sink and fixtures. The bed was soft and cozy. If you appreciate old world charm, you're more likely to like this place. We had stayed here a couple of times when it was the threadbare but still nice Mallory and this is a great improvement on that classic. We love the Driftwood Room, which is updated some but still has it's charm. We didn't eat at Gracie's but the atmosphere looked wonderful. The location is great because it is near to downtown, The Pearl District (including Powell's Bookstore), and 23rd Avenue shopping. The only negatives were that the staff, though nice, seem young and inexperienced. The valet that returned our car had driven it with the parking brake on (despite the angry red light telling him so) and told us that our car was making a "noise." Last, depsite our room being one of the nicer ones in the hotel, it shared a wall with the stairwell, which was noisy during the evening though not at night.
$$$ went to decor, not room size. This year for our anniversary my husband and I opted to stay with the Hotel DeLuxe. We made reservations on-line and selected the King Deluxe room (there are 2 King room selections, we chose the less-expensive option). The hotel has a great location - very easy to find - but only has valet parking for $19.00 + tip, per day (even though their parking lot is literally right across the street). The valet service was incredibly professional and did make us feel very spoiled and I have to say each time we asked for the car, it was ready and waiting for us downstairs. Nevertheless, if you plan to drive anywhere it gets a little expensive in tips to retrieve and then release your car. Check-in was great - very smooth and easy. we were done in 5 minutes, and the lobby really is wonderfully decorated and very elegant. The main level hotel decor is beautiful, just what the website advertises. The elevators are security controlled and you have to use your room card to operate them, very safe. We were so excited to see our room after all of this warm-up but when we opened the door......it was SO small. The King size bed took up the entire room! And the bathroom was so tiny that you could not open the door all the way without hitting the toilet and forget about having 2 people in the bathroom together. You could barely stand in front of the pedestal (read: no counter space) sink because of the bathtub right behind you and there was no fan to get rid of the shower steam. The fixtures were fabulous though - a huge rainshower shower head and lovely Restoration Hardware-looking silver faucets and knobs. Really beautiful. The HDTV was fun to watch, the IPOD station was a nice touch too, and the bed was clean and very cozy. However, we just felt that the room was too cramped, under-decorated and too expensive ($179.00) for what you receive. We had much better luck (and a much LARGER room) at 5th Avenue Suites, which is where we will stay next year.
A Hollywood-Inspired hotel on the edge of downtown Portland..
This glam, 1912-era hotel strikes a modern aesthetic in a lobby dressed in rich cream hues and modern decor such as a cascading crystal chandelier and mid-century rotary phones on the tables. Upstairs, framed black-and-white movie stills line the hallways and lead to sunny goldenrod guestrooms. The amenity-rich rooms cater to both business and leisure travelers with plush bdding, iPod docking stations and menus, HDTV flat-panel televisions, Wi-Fi, and access to a 24 hour business center and separate 24 hour fitness room..
The Perfect Weekend!. I came into Portland for a romantic weekend with my husband. We were fans of the old Mallory hotel, but were interested to see the changes made. Nothing prepared us for the wonderful experience we had! The decor is absolutely beautiful - it is elegant, old Hollywood glam. Upon arrival we were treated graciously by the valet staff, and the wonderful people at the desk treated us like VIPs, arranging reservations at our favorite restaurant even though they were booked, escorting us to the elevators, and sending up a bottle of champaigne compliments of the house... we felt like royalty! Prior to dinner we had cocktails at the Driftwood, and then wandered the halls to see the many black and white Hollywood photographs adorning the walls. From checkin to checkout we encountered only the best service. It was perfect weekend, and we plan on returning!
A very satisfied guest. I really enjoyed my stay at the hotel deluxe. The renavation was absolutly beautiful..... My family and i have been long time mallory guests and we were all very satisfied with the freindly staff and the entire hotel. It was the best i slept in a long time.
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