Doesn't Recommend

hstrong

Joined 5 years ago

The Worst. The absolute worst manicure and pedicure of my life. Cuticles weren't even pushed back. How do you do a mani/pedi without pushing back the cuticles? They buff your heels with a nail file? Unbelievable. I came home and immediately took my polish off, pushed back my own cuticles and re-painted. What a waste of a day and a waste of money.

Recommends

rcm10

Joined 5 years ago

Great massage. I have been to a number of spas over the past few years and nothing compares to Coldwater Creek! The staff is friendly and helpful, always providing the best customer service possible. I am a frequent visitor of Beth, she gives the best massages and I would highly recommend both her and this spa!

Doesn't Recommend

llsquared

Joined 6 years ago

have tried several times for over a year to get in to use my gift certificate and schedule way too full. I guess if they are busy they must be pretty good but unfortunately I wouldn't know. I have tried many times for over a year to use my gift card and have been unable to get an appointment unless I want during the day in the middle of the week which I am unable to do. What a disappointment. . I will probably just buy something at their store. Bummer. I understand a week out but a month or more. ridiculous. I will never use their spa and will continue to go to the ones I frequent on a regular basis. Their customer service is excellent and the value is even better. I usually get a manicure and a pedicure every two weeks and massage several times a month.

Doesn't Recommend

glossypinkprincess

Joined 6 years ago

You can do MUCH BETTER than Coldwater Creek!!!!!!! SPOTTY SERVICE!!!. Of all the spa experiences in my 20 years of spa's, Coldwater Creek was the WORST! If you want that gift certificate or time off for pampering, be warned! I'm giving Coldwater Creek one star as I am not able to post my review with ZERO stars! After spending almost $300 and being ignored by the staff and gipped out of a portion of my package benefits, the icing was my complaint to the manager in charge. Her tone was condescending and OBVIOUS that she didn't care. What is hysterical to me is the comment by Paula the Director (read below) as you will NOT what to step foot in that building EVER again after being treated so terribly. Their employees are young, inexperienced and it shows. They talk a strong talk but their walk is nothing short of pathetic. Did I mention my 'freshly laundered' robe smelled like it had been sitting in a Vegas lounge for a week? Reeked of smoke! So read the true experiences of the people who have been there then compare it to the retorts of the managers who 'talk that talk!' And I'll tell 5 friends and they'll tell 5 friends...

Recommends

rosical

Joined 6 years ago

A one hour vacation!. I am a little shy about the whole spa scene, but wanted to make use of a gift card. I cannot say enough about the great service I received during my visit. The girls at the front desk made me feel like I was a part of the group -- and I will be, after the excellent facial I received. The technicians I met were knowledgeable, asking me questions to make sure I was comfortable at all times, but not going overboard with too much gab. The products used during my facial smelled and felt wonderful, and I loved the results. The spa itself is beautifully decorated and well maintained (new and clean!), stepping inside made me feel like I was truly getting away from it all!

Recommends

altheasmamma

Joined 6 years ago

Great value. My friends and I came for pedicures and were happy. We were truely relaxed after the hour plus service. The polish was impeccable and the experience divine. The techs were professional and welcoming. The only slight downfall was that we expected to be able to chat during the service but were all too relaxed to do so! I have had pedicures at many different places and reccomend coldwater creek over all for value and relaxation. It was way more then a pedicure it was a spa experience.

Doesn't Recommend

lightgirl

Joined 8 years ago

Therapist not thinking of long term client retention. I have been to several spa's in Portland and have loved everyone of them for the different specialties they have to offer. I can't say this about Coldwater Creek. I was needing a pedi and mani mostly for the massage. My girlfriend and I were able to get an appointment at the last minute for a manicure only. We asked if there was massage involved and were told "yes", we also said if there was more time or they had a no show to let us know. We got in at 4:00 and were told it was a 1/2 hr treatment. The therapist files, buffs, lotion (no massage at all) warm mittens, done. I couldn't believe how awful it was. I asked if that was it and was told, yep. The therapist still had a 1/2 before closing and no other client, didn't offer more time, we would have paid. Really bad service. The front desk did offer money off but that wasn't the point, we wanted hand and arm massage and some sort of care. There was none. The therapist obviously had somewhere better to be. Dumb move on their part considering how often my friends and I go to spa's..

Recommends

jamie6351

Joined 6 years ago

Fabulous Facial & Makeup. This was one of my first Spa visits and it could not have been a better introduction. I had an Essential Facial and had my makeup done after that. I loved the welcome I received, relaxation room experience was a great transistion especially the warm neck wrap, what a great scent. I am a big girl, so having a warm welcome and inquires about my comfort, all the way through the experience was a huge plus for me.

The therapist answered my questions, I had a lot at first, but then I wanted to soak in the experience with quiet and she was considerate of my shift in mood.

The Mirabella mineral makeup after the facial was great....I left there with lots of product and I have been very happy with it.

Comfort, consideration and courtesy...what a combo to create a relaxing experience! Highly recommended.

Recommends

hairstarrr

Joined 7 years ago

nice pedi. I had a lovely pedicure here. The best part of it was the tech didnt talk the whole time, very relaxing. The foot and leg massage could have been better, but maybe I should have said someting. All in all, very nice. One suggestion though, it is always nice when someone smiles to make you feel welcome.

Recommends

mdevries21

Joined 7 years ago

First Class Relaxation. Coldwater Creek Spa is amazing! As my first spa experience, I was greatly impressed beyond all expectations. I received a swedish masage, european facial and pedicure. The staff were incredibly knowledgable, kind, helpful and never rushed on anything. I was never pressured into any additional treatments, products or services. The relaxation room is wonderful! It is small, closed off to the rest of the spa, and plenty of complimentary teas and snack foods. You receive a foot soak in this room before your treatment. The staff are always ready to assist in any way possible. Plush robes and reflexology sandals, heated floor tiles, 2 large showers in the woman's room, plenty of amenities...hair products, hair dryers, etc...

The atmosphere was quiet, serene and peaceful. Only 4 changing rooms and 10 lockers all in one area, which could be a potential downfall, but was never crowded when I was there. I felt completely at home and pampered while I was there. You are invited to stay and relax a while after your treatments. IT'S ALL ABOUT YOU, exactly what a spa should be.