Portland >Spa La La
OK, so I'd read the negative reviews but it was the day before I wanted a mani/pedi and all the good places were booked. The other reviews were all quite old, so I gave this place the benefit of the doubt. Also, the rate for the service I reserved was considerably less than the nicer salons, so I thought it was more a matter of you get what you pay for... I was willing to have slightly less luxurious service if I wasn't paying as much.
The foot bath was cold (on a cold day, brrr....) and the massage rushed (and I was the only customer in there for the entire time of my appointment - and there were at least 3 employees, so why anything was rushed or not done well is really unexcusable). The actual nail maintenance and polish seemed fine at the time (though later my fingers peeled and peeled from the cuticle trim). I was actually not too disappointed until I went to pay. They charged me ten dollars more than the advertised price from their website (for a 'luxury' as opposed to the 'deluxe' treatment I'd reserved). If what I received was their 'luxury' treatment (I don't think it was!), then I don't want to know about the 'deluxe' service.
So, after tip (which, as a former service industry worker, I always give basically unless someone spits on me or something), I paid pretty close to what I would have for a relaxing, warm experience at a decent spa and that was not the deal I had agreed to.
I'm not going to sum up, I think you can draw your own conclusions...
Oh, if it makes a difference to anyone - they have vibrating chairs (?) for the pedicure.
Speed pedicure. Having a pedicure isn't really about the polish. It's about relaxing, and be pampered a little. I went to Spa-la-la expecting that, and instead was rushed out of one chair, into a "drying chair" and out of the door in 20 minutes. Not much pamering, and certainly not very soothing or relaxing. I won't be back.
I was given a gift certificate to Spa La La and had a facial there yesterday.
I wouldn't say that I'm a spa aficionado, but I have been to a few along the west coast and I have to say that I probably will not return to Spa La La.
$50 got me 35 minutes in a tiny, rather dirty little room off the main area - open to the shared ceiling and therefore to the noise and nail chemical fumes as well. The little pink throw rug under the bed was dirty enough that I didn't want to put my bare feet on it, there were cobwebs on the walls, holes where it looked as though someone had tried to place a picture many times and just given up, and the face towels smelled overwhelmingly of bleach during the facial and once I got a look at them, proved to be all a dingy gray.
My technician was nice enough but I didn't feel that she cared a great deal about my particular skin needs or that she was very enthusiastic about being there - and who could blame her, working in an environment like that?
Overall, Spa La La has the feeling of a place that was once someone's idea of a cute, bright place to get a manicure and maybe more, but feels very tired and seriously in need of a deep cleaning and maybe a coat of paint.
Nail Butchers. I've been to Spa La La a couple times, usually I go back because a friend wants me to join her or I have a gift certificate. It's also conveniently located. The most recent visit will be my last visit ever. The ladies are sweet, but they are very, very rushed and the entire experience is stressful and (on this occasion) painful! My toenails were cut entirely too short... so short the nail beds are now exposed. My big toenails were cut at angles at the corners which is a big no-no. I asked for my fingernails to be squared, they were also cut way too short and rounded. The cuticle "treatment" and cutting was extremely painful and my fingers bl3d in several spots. The polish was sloppily applied as another group of women lingered impatiently in the entry area waiting for their turns. When I got home I slathered my butchered toes and fingers with Neosporin for fear they would become infected. Ouch! And all this for $48 plus tip?! Never going back.
worst pedicure I've ever received. I received the worst pedicure of my life at this salon. It was rushed, sloppy, inattentive, and all-around terrible. I was left with red stained skin, where nail polish had been sloppily applied and then attempted to be removed, and toenails that looked like my 4 year old had painted them. I would recommend that anyone who wants an enjoyable, quality pedicure stay far from this place.
A spa that feels like home. Over the last two years, my friends and I have enjoyed the services at Spa La La, but it wasn't until I had a less than fabulous experience at another spa that I realized just how much I appreciate Spa La La. Homey and hip, Spa La La provides a comfortable, relaxing atmosphere and consistent service, from manicures to pedicures to waxes. The staff are friendly and accommodating, whether you want to chat, to trawl through a tawdry magazine, or to sip tea, wine or champagne. I have never felt rushed or neglected; I have always felt as though the staff looked forward to seeing me and my friends again. My pedicures in particular have been top quality and have lasted for at least a month. After waxes, Kim has always made sure to give me a good once-over with some foundation to conceal the inflammation. It's a sheer bonus that the jewelry, tchotchkes and lingerie for sale are stylish, affordable, and enticing. Spa La La helps me feel fabulous, and look polished in the process.
Disappointing Experience - twice.
I've been to Spa La La twice now with groups of girls for different events. The first time they were incredibly rushed and provided very inferior nail services but I thought it was just due to it being busy in there that evening. They were so rushed that the massage HURT! She was tugging and pulling on my arms so hard I just wanted it to stop! And the 5-minute massage advertised was more like 2 minutes. I decided to give them the benefit of the doubt and suggested it to my friend for her group of bridesmaids. The bride bought us all the "deluxe" french pedicures which are 37 bucks a pop and the 5 minutes massages were terrible (they used rubber gloves!) and were not 5 minutes long at all - very rushed.
The quality of my french manicure & pedicure were very poor quality I've had much better quality at cheaper places. The staff is semi-friendly, but they don't listen when you tell them what you want. and they don't ask what you want. They are very understaffed and service is rushed.
Bottom line, this place puts on a good front by being cute and girly and serving free champagne and wine, but I wouldn't go back because you don't get quality service there. Not worth the price at all.
Not worth the price. I made an appointment based upon reviews I read and was very excited to take a girlfriend from out of town. Although we made appointments ahead of time, we had to wait 25 minutes before they could take us. My massage chair was broken and I've had much better pedicures for half the price. All around a disappointment. The only saving grace was that the staff was very friendly.
i LOVE spa la la, great location, great atmosphere, great people!. Spa la la is the only place i go to get my nails and waxing done. i love the atmosphere, cute boutique, and i love the huge windows provide the entire place with natural sunlight. the service is always nice. i find the nail technicians to be very friendly and are great with nails and massage and the receptionists are very helpful too. I absolutely recommend Spa la la. It?s a great place to go to with your friends, and I personally love taking my boyfriend there to get cleaned up and have a moment to relax together. If you get a chance, you should check this place out! the complimentary wine and mimosas are always nice too!
Worst Spa EVER!. Last Saturday 5/26/07 three of my girlfriends and I tried out Spalala for a bachelorette night out. We received a call from the spa's owner (the day before) asking if we could come later because a larger party ahead of us was bringing more people. We pushed our dinner plans back to accomodate the change. I assumed that the quality of our services would not be compromised. I was wrong! We arrived at 5:15 pm, as told to, and were surprised to see the previous party of 18 still being serviced. We were told it would be another 15-20 minutes. Luckily, the spa is in a good location.(the only thing they have going for them) We hopped next door to the gelato place and had a bite. After seeing many women leave the store through the window, we headed back over. I am pretty experienced when it comes to mani/pedis. I regularly have waxing, massage, etc done. The first problem I had with our pedicure was that they were wearing gloves. I have never ever seen people wear gloves. I noticed because it was cold and tickled more than usual. Secondly, I noticed that the bride-to-be was done before anyone else. It was the fastest pedicure on the planet. After being herded into the mani chairs I was surprised that my cuticles weren't being cut. It's pretty standard to have your cuticles cut. When I asked the girl to cut mine, she seemed extremely inconvenienced. Before I knew it we were done. The whole experience lasted under 1 hour. I couldn't believe it. I felt rushed the whole time and never had the chance to relax. Also, one of my friends was aked to "Stop talking" because her manicurist was trying to focus. How rude!! I have one slanted toe nail and left with paint on my fingers from where she had missed! It was overall a very lousy experience. Not worth the money at all. I called the owner to tell her my thoughts about our experience and she could have cared less. Lastly, we were charged for a "deluxe mani/pedi" . There's nothing deluxe about it. I do NOT recommend Spalala.
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