Ken's Artisan Pizza

Horrible Service. I hope there was a choice no star. We had a horrible service tonight. We waited for an hour even though they told us we had to wait for half an hour when we got there. I don't know what's their waitress problem. If you want get some attitudes, this is the place to go. You will definitely get some.

They also served burnt pizza. I believe pizza place should have known what's burnt or not. The pizza was definitely burnt. We have been going there for 3 years, but the quality of food and service are going down.

Anyway, if you want to get burnt pizza or horrible service, you should stop by Ken's. After waiting for a while, you will get either one of them for sure.…

It wasn't the staff that was rude. I think Ken's must've changed their staff. We visited tonight after numerous recommendations from friends. We expected the wait (30-45 mns), but thought we'd try getting take-out. The hostess recommended waiting for bar seating - first come first serve - since there's nothing like trying the pizza right out of the oven. We agreed and ordered drinks. To make a long story short, there was a fellow customer (as part of a couple) who put a lot of effort into being a complete jerk to us and the staff because he didn't want to wait longer than anyone else. After we got bumped from the bar for this pleasant guy, we were treated exceptionally by the entire staff. The hostess paid for our drinks, the bartender gave us an extra one, and our food came first.

We ordered: Greens Salad, Margherita, Fennel Sausage & Onions, and Lemon Tart w/Marionberry Sauce. And it was all excellent!

But I just wanted to express our appreciation for the graciousness that we experienced and give kudos for giving respect to someone who wasn't doing it in return.…

If I gave that bad of service ever... I would want to know.. Sad, sad service. Good pizza. Bad/HORRIBLE wait Staff and Manager staff (Specifically April and some unnamed waitress who wouldn't give us her name). Maybe for a reason... My husband and I went to Ken's Artisan Pizza tonight to celebrate my Birthday. I read about it in the Portland Monthly and was excited to go. We got there walked in the waitress looked at my husband with out saying a word. We said "table for two"... this might sound petty at the moment but wait for it... it ADDS up! We were seated at a nice table by the window with out a word said to us. Call me crazy but I think a greeting was in order. When the waitress came back to the table to take our order there was no smile or greeting just asked us what we wanted. My husband asked what she recommended and she told us even keel w/ no enthusiasm. Ok... fine. Not a problem so far but noticeable. She came back to our table with pizza in record time. Not bad if you want to rip off the burnt edges from your crust but maybe that is ARTISAN. She never came back to the table to check on our food ordered or perhaps a drink order. By the end of the meal we had our card set out on the table still with out a word said. When she finally came to check on our table we had been waiting to pay and done with no check up. Call me crazy but you would think that is standard service anywhere expecting a tip other than buffet style. There was no horrible interaction. But I was def not feeling good about the service. I asked the waitress her name and she asked me why and told me she doesn't give it out. Annoyed at this point I told her so I could reference it when I wrote my review. She said no and walked away. We didn't leave a tip two minutes later completely disappointed I called to speak to a manager. She, April was equally as rude. I was put on hold obviously while she was being updated by the unnamed waitress. I told her about our lack of interaction and that I was terribly disappointed in the service especially since it was recommended by the Portland Monthly. She asked me what happened and I explained hoping to have a better interaction. She responded to and said "didn't she recommend pizza's to you"? Ummmm yeah..... because my husband asked and it would have been even more rude to not answer that question as part of the wait staff. She said "well, I am just trying to get both sides of the story". She only defended the waitress and didn't even apologize for any bad service instead she was just "trying to get both sides of the story" WHAT?! Disappointed yet again.

Hmmmmmmm.... too bad. Was really looking forward to a good time with some good pizza with at least adequate service. This was less than adequate service. We will never go back, nor recommend this place. We will also tell all of our friends how awful our experience was.

I have had better service at all "known" bad service places in portland for years.…