Fleur De Lis Bakery & Cafe

10/23/09

Fantastic neighborhood bakery & coffee shop

by Tom Ricciardi

The staff is wonderful, and the pastries are terrific. I love coming here with my daughter, there are lots of kids every day and the layout is really conducive to children. Restrooms are always clean. They make a great latte -- try the Galottes!!

I have no idea what all the complaining is about with respect to service. Portland does have it's share of bitter rotten customers I guess...

• Pros: Great pastries, wonderful friendly staff, great service
• Cons: No chocolate :-)

09/22/09

rustic, simple fare

by seebothsides

I appreciate the local, simple fare and like to support small business. That said, I see the reviews complaining about the service. However I've witnessed some very high maintenance clientele in this place who seem oblivious to the demands being placed on the staff; also, as a former service worker I know that often times staff isn't the most gracious when they aren't treated very well by their employers-- nothing specific here but people generally try to do their best-- give 'em a break!

• Pros: simple, neighborhood business
• Cons: about the service

08/20/09

It's always disappointing

by ScooterGirl

I enjoyed a wonderful salami sandwich for lunch. Rich with ingredients and a lovely fresh bean salad. The next day I returned and ordered the same item to go. The sandwich was on a badly burned baquette (completely black on the bottom), had little meat on it and the salad was missing. When I asked, here's what they said. 1. "Oh, you don't like your bread burnt? It's the last one we had, so we had to use it." 2. " We can't include the salad in take-out orders because it would cost us too much." No apology. No nothing. They treated me like it was an inconvenience to talk to.me.

What a surprise to know that they think it's ok to treat take-out customers different and serve an inferior lunch and STILL CHARGE THE SAME AMOUNT. I guess they were hoping I wouldn't notice until I got home and would just accept it.

HORRBLE CUSTOMER SERVICE!!!!!

I will boycott them going forward. And tell my friend.

• Cons: Horribly inconsistent