Doesn't Recommend

Becca I.

Joined 11 months ago

Bridgeport's store manager (KRIS) ruined my opinion of Lucy and lost the store a loyal customer. I'd been a Lucy fanatic since I first found out about the store in 2008. I've always been impressed with the quality, fit, and customer service. Since I also teach yoga, I was happy to be part of their LucyPRO program and sport their clothes. However, after visiting the Bridgeport location and dealing with the interim manager, Kris, I WILL NEVER SHOP LUCY AGAIN. She was so incredibly rude to me when I tried to make a return without a receipt that I walked out. I realize stores have policies, but also know that managers can bend those policies within reason. The shirt I'd purchased had gone down in price by $7 since I'd bought it two weeks prior, and I knew exactly what I'd paid for it. So, I asked her if she could look up my purchase in their system, and she told me that I wasn't at Nordstrom and would only give me the current sale price (instead of what I'd paid) in store credit, since she was just following her gut about me. Hmmmm... I guess she thought I was lying in order to scam Lucy out of $7 worth of store credit?!?! Not the way I like to be treated as a loyal customer. Glad I was able to find my receipt, get my money back, and now I don't have to give them my business ever again. It's unfortunate that one lousy employee was able to change my opinion of an otherwise fantastic store, and I hope they fire Kris. Anyone who treats customers that poorly shouldn't be working retail, and certainly shouldn't be in management.

Recommends

rosalync

Joined 5 years ago

Great selection, too pricey. If you love comfortable, durable activewear this is the place to go. I wish the prices were lower or they had more sales. They are expensive enough to make you question your purchase. I suggest you check in regularly and look at the sales, you may see what you want on the right day at the right price.