I signed up for a year-long contract at Elite Sante and have been charged erroneously the past three months for membership fees! My contract only extended for 12 months, and they've taken money out of my direct deposit for 15 months now. I've called four times and keep getting excuses about "account lady" being out of town, busy, or "will call back."
The gym itself was beautiful, but don't be fooled - the customer service is terrible, you have to pay to RENT a towel for a shower, and say goodbye to your money if you sign a contract.
In defense to nicoles negative posting.
From Audy at Elite Sante- About negative feedback. (I worked with her personally)
We spoke on the phone with her in June when she wanted to cancel her account, we told her that we just needed a note in writing and her early termination fee, she agreed. (Way before the hurricane) We put a courtesy HOLD on her account for TWO months awaiting her letter. No letter ever came. We assumed that she no longer wanted to cancel and continued to process her payments, as far as we were informed, she was still attending the club. Then we get an angry call in September from her. I tried to explain that she never sent her cancellation letter, so in turn we cannot cancel her account. I again put her account on hold anticipating her cancel letter. Again....NO letter. We cannot just cancel anyones account with a random phone call from a random person. Contracts do not work that way, and we all know that. We did NOT lie to her or bend the contract. You cannot bend something like that. She was well aware of her responsibilities and is upset at us because she did not handle her own situation. In the end we DID help her but she somewhere forgot to mention that. She also sent a negative bulk e-mail out to all of our members and threatened our employees and company. She is a negative person and needs to take responsibility for her own actions.
Elite Sante- Kicking you when you are down.
I used to love this place until.... THIS!
I am a Portlander going to graduate school in New Orleans. I just returned to my New Orleans apartment after evacuating from Hurricane Gustav.
I finally got power back, and am able, for the first time in weeks, to check my bank account-thinking I had a few dollars left for groceries after this expensive and horrid evacuation.
Much to my dismay, I saw a charge (and overdraft fee) from a gym that I had joined in Portland. Elite Sante Womens Fitness, which I enjoyed daily when I lived there, took it upon themselves to charge me even after I had emailed and called them telling them I wanted to cancel my membership due to the fact that I don't live in the state.
I explained to them my desperate situation, asking if I could have the money refunded. I also explained that I could pay whatever my cancellation fee was when I received my student loans. They wouldn't hear of it. I am sure in the tiny print somewhere, (which they were happy to read to me in a robotic voice) they have a right to keep draining my bank account, because they didn't have a signature to cancel.
Come on people, have a heart! After seeing the amazing acts of kindness during this storm, it is so depressing to call back home and be treated with no empathy.
Hungry in New Orleans!
Luxurious, spa-like. After working out and relaxing in the steam room, or using the Swiss shower, I feel like I've just received a full hour of pampering..much different from how I used to feel after a trip to my old gym! I've never had to wait to use the treadmill, and in the middle of the day there is rarely anyone using the gym at all. No boys allowed means that I don't care how I look when I work out, or if my pantylines are showing. I can use the hula hoops and shake my booty on the aerobic floor without worrying about attracting unwanted attention. The staff know me by name and there are no pushy gym salesmen that I have to constantly dodge. I feel like a princess here!
Excellent equipment members friendly. I joined this gym 10 months ago and have to say that they do have excellent equipment. I also like the fact that it is not a "pick up" joint for local singles. The other members are very friendly and usually only 3 to 5 members are present. They always give me a towel and a locker key when I arrive, which I like. If this gym was open later it would be a dream come true (although they do open really early). My only complaint is that the steam room is often out of order (in 10 months I have only been there approx 12 times and half of those times the steam room was not operable). The owner is very friendly and the staff to member ratio is excellent. I haven't tried out the spa downstairs yet but asked for that for Christmas so I will keep you posted.
BEST GYM I HAD EVER SEEN! SUPER CLEAN!!! AND WOMEN'S ONLY. If you are looking for ONLY Lady's gym this IS IT! It is super friendly and CLEAN!!! Everything here is new, fun classes; pilates, yoga, body sculpt, BELLY DANCING, hi and low aerobics, low impact weight, salsa dancing, aerobics...etc. I love it!! the classes get me in shape and I have so much fun!!! everyone is so friendly and nice you just have to join this gym! They even have metabolism Analyzer that tells me how my metabolism is doing month by month! This is the only gym that offers so much and WOMEN'S O N L Y! Elite Sante is also is conjunction with "Olena's Day Spa & Salon" All at one location. I can access everything at once, I get a facial, full body massage, my hair done, manicure pedicure and the GYM! This is a small, super fun and clean, gorgeous place to come work out AND relax at the sauna!!!
Gorgeous, clean, spa-like gym for women. Elite Sante is a hidden gem! The facilities are breathtaking. Everything is brand new, in tip-top shape, and extremely clean. No waiting for machines - there are enough for everyone. From virtual reality bikes to treadmills and ellipticals -- each with there own flat screen, cable TV -- to new nautalis equipment. There are no gawking men, banging weights and questionable hygiene here. It's located at the up and coming Johnson Creek area and totally worth the drive. You won't find something else like this in Portland -- at least I haven't. The price is better than what you would expect too. I know this is the place that will help take me to the next level. It's what I've been waiting for and I can't wait to get back.
Women's exercise will never be the same.
I couldn't work out a day without it! With all of the excellent equipment I feel confident in my exercises. Whether the strength or cardio equipment they run so smooth and easy it feels like a dream. Not to mention they have all the lastest pieces like the virtual reality bikes, and the golf core trainer. It's great!
It's a "Full" health club. So every option is available to help you meet your goals. It's a definite must see. And their prices are just as low if not lower than the other clubs! Check It out for yourself!
Editorial Review. This fitness center is the alternative workout locale for women looking for a full experience complete with yoga and massage.
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