horrible service!! i would rather slit my wrist than go back. So my brother and sister inlaw invited us to my nephew's birthday. " he wanted a bowling party" we get there and I offerd to go to the bar and grab some beer for the adults. I walked up to the bar, and took one of the numerous empty seats at the deserted bar. the bartender looks over at me holding my wallet and sees 2 girls walking up "from across the room and began flirting with them and wouldnt look at me again needless to say i did not buy the beer. also we had a security guard hovering over us the last 15 minutes of the party and i am still unsure as to why as we gathered our things as soon as our time was up and they closed down the arcade without any warning and the woman at the ticket exchange left before closing so none of the kids got to trade in the tickets.
Went here once and it was a neat place inside. Problem is the staff really ruin the experience. They are not trained well in customer service at all.
After having my first bad experience there I figure I would give them another chance, so I calleed a few days ago to set up a birthday party and rent a couple private lanes and one of their catoring rooms and got no answer when I called so I pressed 0 to go to an opperator and still got no answer so I left a message saying what I was looking to do and my number hoping for a call back. Well 4 days went by with no reply to my message and I need to get my wifes birthday figured out. So i call again left another message because of course i got no answer again. Its now two days later and the customer service seems to be the same as I remember. Too bad because its a nice place. I gave it another chance and it just seems its not going to work out going to that place.
Worst service, HORRIBLE management, never a good time.
I have been to 2 different Big Als and somehow end up with the worst service I've ever had, and never handles the bills right. We always make it as easy as possible and yet they still don't get it.
Management which are made to build relationships with the customers and make sure nothing gets handled incorrectly treat all customers like their the enemy and are extremely rude.
Went to the vancouver Big Als to watch the BCS championship and were moved to a private bowling lane to watch the football game cause there were too many people in the sports bar. We were specifically told there would be NO bowling, and then they decided to change their mind and let people bowl. Couldn't hear a damn thing. We decided to stand for the whole game in the sports bar to watch the game, but the servers kept bumping into us and saying we need to get over into the corner and stay out of their way.
We told them we were going to watch the game in the sports bar, yet the servers kept on hounding us and asking "are you guys planning on paying your bill" and
"we get a lot of walk outs so you better close your tab." And when we told them the situation and why we were standing and that we were treated badly from the staff, the manager was EXTREMELY rude and didn't care for a single word we said. She even said she'd kick us out if we cause any problems. We DIDN'T do a single thing wrong, HELL we even tried to stay in the F'n corner like they told us too. The manager said that we were in the staff's way and need to find somewhere else to watch the game. She even said that we were on our last line and would have us escorted out. WHAT THE HELL!!!! I can't speak anymore nice things for this place and will never recommend going there. ESPECIALLY the one in vancouver. HORRIBLE SERVICE, HORRIBLE MANAGEMENT.
We are very regretful that you felt that way about your experience at Big Al's. It is always our goal to provide each guest with great service and a memorable experience when they come visit us. I will agree with you, things were crazy at the BCS National Championship party and we were packed to the gills. The sports bars in both locations were completely full 3 hours before gametime with energetic, vibrant fans enjoying this once in a lifetime opportunity. Our intention is always to provide each guest with a wonderful experience and it sounds like we were unable to accomaodate your requests. We once again apologize for your experience and we hope you won't give up on us all together. We appreciate your feedback and are contstantly looking for ways to grow and improve. Thank you for your time, Big Al's Management Staff ..
No problems here, just move along..
I am a frequenter at Big Als. My wife and I love the place.
We don’t bowl, do to me sacrificing my finger to the lawnmower Gods, but we do eat and we have eaten there more than ten times.
We’ve had no problems with service, staff, or anything else. Keep doing what you’re doing, you guys are awesome. Tony is a great manager.
Employees and management need new lessons.
My spouse and I were hungry and wanted to bowl. We decided to try Big Al's. We will never go back.
There are multiple queues for obtaining a lane., This means you are likely to wait longer if the person in front of you is taking too long and the queue next to you is proceeding quicker. Once at the front of the line we inquired if we should 1) eat and bowl or 2) go to the lounge then bowl. The employee stated that we could go to the lounge, eat, then come right back to in fact get a lane right after, e.g. no wait if we ate.
We ordered our food and waited. And waited....and 30 minutes later asked what was taking so long...no response. Again another 15 minutes goes by, asked another walking by our table employee/server, what's going on. No reponse. Finally, over an hour goes by before we are served our burger and fish tacos. The explanation, we're busy. Um, right, like they've never been busy before?
Then after our meal, $40 (we had beers to cool our ever increasing frustration during the wait), we were then told, hey, now you have to wait to bowl. You are not the first in line, but in fact the last in line. Sorry about that. My spouse became unhinged and I managed to explain the simple fact to a manager that Big Al's failed in setting expectatons correctly. We got our money back, and left. It seems to me that Big Al's should request a refund from the customer service corporate trainer they hired.
We apologize for the experience that you had on your recent visit and please understand that it does not fall on deaf ears. We are always looking for ways to make it easier for our guests to do business with us, especially in the holiday season when we are at capacity. I hope that you will not give up on us and give us a second chance, we will research your experience and seek to prevent this occurence in the future.
Great place for sports & entertainment.
I was amazed by the multiple side-by-side screens at the sports-bar. It's huge place, with several other screens as well... The bowling alleys seemed to be great as well (we haven't bowled on our visit).
There are several arcade games as well with air hocket, billiard tables, dart boards... and then there's give aways as well.
The service was good.
Coming to food, the chicken wings (hot sauce) were good, the chicken lettuce wraps & their french fries were all good.
My personal gripe with this place is that it seems in nowhere location, which means that there's absolutely no issue with parking :-).
Great Place. We went in for an event with my work during the day and it was fantastic. I was a little worried about the noise and capacity during the summer and my mind was definitely changed. The event staff was energetic and friendly and the food was delicious. My boss said the planning was easy and I can't wait to plan my party. The rooms were quiet and the outside lane noise was hardly noticeable. I would suggest this place to anyone wanting to book an event or just come and enjoy time with there friends and family.
Have you seen this place. What is this place doing in Vancouver? I made the trip from Portland to visit friends and apparently I "HAD" to see Big Al's because they were coming to Portland soon...they were right. Great time, lot of fun, had a blast and cant wait for you to come to Beaverton!
Stopped in to watch NCAA tourney with my wife and best friends. Terrible service and after 1 hour we were told we would not be served any more drinks due to "bartender decision". We are respectable adults and consumed a very responsible, minimal amount ( 1 beer for the guys and 2 coktails for the ladies ). I did not order a second drink and identified myself as the designated driver ( and I was not even offered a water, soda or food menu ). We witnessed many, many other parties being served multiple drinks, pitchers of beer, etc.
We spoke to the manager and in our opinion, the customer relations were far below respectable.
We will spend our hard earned money elsewhere.
What a fantastic time. We just visited Big Al's for the first time last night during the Blazers Fan Appreciation Night. The experience was out of this world. The fun, laughter and great customer service added to the already great night. I have never seen a bowling alley set up or designed as this one was. In fact you can't even call it that because it is beyond a bowling alley. We even heard Blazer players and employees commenting on what an outrageous place Big Al's is. Everytime we turned around we had an employee asking us if we needed anything, giving us directions to where we needed to go and telling us where everything was. Everyone had smiles on their faces and really seemed to enjoy working there. Even though the food buffet was set up outside in tents, it was warm, clean, plenty of service and great burgers. We will definately be back now that we have found Big Al's and everything they have to offer for the family. Great job on whoever decided to build Big Al's and kudos to the management and staff for great service.
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