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Big Al's is an entertainment venue like no other. This state-of-the-art, smoke free, 60,000 Sq. Ft. facility is "The Next Generation of Entertainment."\n\nBOWLING: Big Al's has 42 available bowling lanes. Thirty traditional Powerhouse Lanes for open bowlers, leagues, families and birthday parties. Twelve Slider Alley lanes with banana booth couch seating, coffee tables, interactive light shows, continuous music videos on projection screens mounted at the end of each pair of lanes. \n\nBILLIARDS AND SHUFFLEBOARD: Seven Brunswick pool tables and one championship 22 Ft. shuffleboard table. \n\nARCADE: Try your luck in our 4,500 SF arcade. We've packed in over 100 player positions.\n\nSPORTS BAR AND GRILL: Our big screen stands 8' tall x 36' wide.\n\nBIRTHDAYS AND CORPORATE EVENTS: We can handle groups from 10 to 1,300. We specialize in corporate team-building meetings and birthday parties. View Less …
horrible service!! i would rather slit my wrist than go back. So my brother and sister inlaw invited us to my nephew's birthday. " he wanted a bowling party" we get there and I offerd to go to the bar and grab some beer for the adults. I walked up to the bar, and took one of the numerous empty seats at the deserted bar. the bartender looks over at me holding my wallet and sees 2 girls walking up "from across the room and began flirting with them and wouldnt look at me again needless to say i did not buy the beer. also we had a security guard hovering over us the last 15 minutes of the party and i am still unsure as to why as we gathered our things as soon as our time was up and they closed down the arcade without any warning and the woman at the ticket exchange left before closing so none of the kids got to trade in the tickets. View Less …
BIG ALS.
Went here once and it was a neat place inside. Problem is the staff really ruin the experience. They are not trained well in customer
service at all.
After having my first bad experience there I figure I would give them another chance, so I calleed a few days ago to set up a birthday party and rent a couple private lanes and one of their catoring rooms and got no answer when I called so I pressed 0 to go to an opperator and still got no answer so I left a message saying what I was looking to do and my number hoping for a call back. Well 4 days went by with no reply to my message and I need to get my wifes birthday figured out. So i call again left another message because of course i got no answer again. Its now two days later and the customer service seems to be the same as I remember. Too bad because its a nice place. I gave it another chance and it just seems its not going to work out going to that place.
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Worst service, HORRIBLE management, never a good time.
I have been to 2 different Big Als and somehow end up with the worst service I've ever had, and never handles the bills right. We always
make it as easy as possible and yet they still don't get it.
Management which are made to build relationships with the customers and make sure nothing gets handled incorrectly treat all customers like their the enemy and are extremely rude.
Went to the vancouver Big Als to watch the BCS championship and were moved to a private bowling lane to watch the football game cause there were too many people in the sports bar. We were specifically told there would be NO bowling, and then they decided to change their mind and let people bowl. Couldn't hear a damn thing. We decided to stand for the whole game in the sports bar to watch the game, but the servers kept bumping into us and saying we need to get over into the corner and stay out of their way.
We told them we were going to watch the game in the sports bar, yet the servers kept on hounding us and asking "are you guys planning on paying your bill" and
"we get a lot of walk outs so you better close your tab." And when we told them the situation and why we were standing and that we were treated badly from the staff, the manager was EXTREMELY rude and didn't care for a single word we said. She even said she'd kick us out if we cause any problems. We DIDN'T do a single thing wrong, HELL we even tried to stay in the F'n corner like they told us too. The manager said that we were in the staff's way and need to find somewhere else to watch the game. She even said that we were on our last line and would have us escorted out. WHAT THE HELL!!!! I can't speak anymore nice things for this place and will never recommend going there. ESPECIALLY the one in vancouver. HORRIBLE SERVICE, HORRIBLE MANAGEMENT.
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No problems here, just move along..
I am a frequenter at Big Als. My wife and I love the place.
We don’t bowl, do to me sacrificing my finger to the lawnmower Gods, but we do eat and we have eaten there more than ten times.
We’ve had no problems with service, staff, or anything else. Keep doing what you’re doing, you guys are awesome. Tony is a great manager.
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Employees and management need new lessons.
My spouse and I were hungry and wanted to bowl. We decided to try Big Al's. We will never go back.
There are multiple queues for obtaining a lane., This means you are likely to wait longer if the person in front of you is taking too long and the queue next to you is proceeding quicker. Once at the front of the line we inquired if we should 1) eat and bowl or 2) go to the lounge then bowl. The employee stated that we could go to the lounge, eat, then come right back to in fact get a lane right after, e.g. no wait if we ate.
We ordered our food and waited. And waited....and 30 minutes later asked what was taking so long...no response. Again another 15 minutes goes by, asked another walking by our table employee/server, what's going on. No reponse. Finally, over an hour goes by before we are served our burger and fish tacos. The explanation, we're busy. Um, right, like they've never been busy before?
Then after our meal, $40 (we had beers to cool our ever increasing frustration during the wait), we were then told, hey, now you have to wait to bowl. You are not the first in line, but in fact the last in line. Sorry about that. My spouse became unhinged and I managed to explain the simple fact to a manager that Big Al's failed in setting expectatons correctly. We got our money back, and left. It seems to me that Big Al's should request a refund from the customer service corporate trainer they hired.
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