Hookset Automotive

Why go anywhere else?. Finding a good automotive shop is like finding a twenty dollar bill on the sidewalk. Finding a shop like Hookset is like finding a treasure chest filled with gold. I'm no car guy, but when JC explains whats wrong with my car, or what my car needs to run efficiently, I understand what he is saying. If I dont understand what he is saying, then he walks me back to my car and like a professor, he explains it and points it out. Most shops are burdened with heavy schedules and have no interest in taking time for you to understand your car. These guys have a very different approach. They want you to understand your car. They want you to be informed about this beast your putting money into. My Subaru will run for another 10 years just like it did when I bought it, because these guys are on the job.…

Incredibly trustworthy. My wife and I have been using hookset for the past several years and have found them to be very trustworthy and friendly. I have a ford f150 and my wife has an acura mdx and they have handled the service for both vehicles very well. When they say they treat you like family, they mean it. We always say hello to the shop dogs and know everyone in the shop on a first name basis. At first, I took my truck in for the oil change special that I had a coupon for. I felt very at ease talking to JC (the owner) about issues I was having with my truck and he looked into everything for me. They have always helped me decide what work I needed compared to what work could wait. When I needed an alignment they referred me to the line up shop. I have referred several friends and they have all found hookset to be trustworthy. In fact, when my brother was visiting from Eugene his brakes were grinding so I suggested he have hookset look at them, particularly because his tundra wasn't stopping well. When hookset called they said that "someone" had apparently been 4-wheeling in the truck and the brakes were caked with hardened clay mud. They cleaned the rotors and told us to come get the truck. NO CHARGE. I have never had a mechanic before be so trustworthy. I wouldn't hesitate to refer anyone there. I feel like they have given us incredible service and been very honest and I couldn't ask for more in a mechanic.…

BEWARE of the good reviews here.... I've been a customer at Hookset for several years. I have thought of JC (the owner) as being friendly and knowledgeable. But at the first sign of a problem - he totally turned on me. Here's the story: since Hookset doesn't have the equipment to do wheel alignments, JC who says he is a front-end expert, took my car to another shop and did the alignment himself. I also bought new tires from him at about the same time. Those tires showed incredible wear within the first few months. In order for tires to wear like that, there is obviously something wrong with the alignment. More time went by and more extreme wear on the tires. When I asked him about it, he said to make up for the problem he would sell me a new set of tires at his cost. I made some calls and found that I could get the tires and installation for just $25 more at another local shop - and that also included a coupon for a significant discount on the needed wheel alignment. So there was no actual savings on the tires from Hookset.

So I called JC and asked if he could offer me a better deal as compensation for the problem with the alignment. He accused me of stabbing him in the back after he bent over backward to give me a good deal on replacement tires. He said the alignment he did was done correctly and that I must have lent out the car or hit a pot-hole to wreck the alignment (neither of which happened). Instead of nicely telling me that he couldn't do more for me, he totally chewed me out and told me he didn't want me for a customer any longer!

So beware, JC comes across as a nice guy and everything is fine - until there is a problem.

Honestly though, I have had doubts that Hookset can handle anything more than oil changes and tune-ups all along. The shop and office are grubby and piled with junk. They seem disorganized and the mechanics somewhat inexperienced.…

Terrible experience. I was overcharged for their mistakes.. .I took my wheelchair accessible van in for service. My vehicle had less than 50,000 miles on it so I knew the problem would be minor. Hookset refused to look for a low cost solution and immediately diagnosed a high labor 'fix'. After completing this $700 ‘fix’ the problem still existed. Did I get s refund for their misdiagnoses? Heck no. So, I asked them to look for the low cost solution. Did they? No! They went for diagnoses #2 -- a $2,400+ ‘fix’. Every other Dodge mechanic I called said there is no way my vehicle had the problem Hookset said it did. I would not let them do the work they recommended so they retaliated. They first said my engine was put together and ready to drive. But, after I said I was picking it up suddenly “another 3 or 4 hrs of labor were needed to put it together”. So, on top of charging me for a ‘fix’ that wasn’t a fix at all, they bilked me for another 3-4 hours of labor when I refused to let them do another $2,400+ worth of work on it. So, I took my van to a reputable place. What was needed? A tune-up. That’s right. A tune-up. This dealership looked at the chain Hookset replaced for $700 and said it wasn’t bad. They also said the values that Hookset wanted to charge me $2,400+ to ‘fix’ were not bad. With the tune-up, my van runs great. AVOID THIS PLACE. They will suggest high cost ‘fixes’ to overcharge for their services. They will also retaliate if you refuse to let them spend all they want. They are either incompetent or crooked. Based on the extra labor they charged my opinion is that they are crooked. A final note. Read the ‘positive’ reviews of Hookset. Do those seem legit to you or do they look like an owner or employee wrote them? Those look like self-reviews to me.…