Tigard >Leif's Auto Collision
My name is Marvin Von Renchler. You can Google it to see Im not related to them. In fact, Im a relentless consumer activist who likes to close down or take to task crooked companies. That said, just had a FANTASTIC experience with Leifs. A service manager named Greg was especially helpful battling my insurance company. I dont know how they do that for people all day long without losing their hair. In the top five best consumer experiences of my adult life---dont hesitate to go to Leifs.
Oh, where to start. All I needed was a
new door. My window was smashed in by someone using a crowbar to put pressure on the window and therefore they damaged the door as well. I heard Leifs on the radio and assumed they were a good company protecting me from the insurance companies, but I got so much less.
I took my vehicle in and was told it would be 7-10 days. I thought that was a little long but perfectly acceptable. I had to rent my own car for I didn't have the right insurance coverage (lesson learned, but that's all on me). 3-4 days later I got a call saying that my insurance company adjuster (or whatever they are called) came and accepted the claim and they were now ordering my door and it would be 7-10 days?? Not sure what happened there as to why the door wasn't ordered in the first place--it was broken into so there was no issue as to coverage and what happened. I would have paid for it myself regardless.
So, 3-4 days go by and I call and they don't have my door yet. Still waiting--and again 3-4 days later I get a call saying they got the door but are backlogged and it may be another week. We are 2 weeks into this now. Finally, I get upset when it's 3 weeks later and so I call in. They haven't started on my vehicle yet, but after talking to a manager and complaining 3 times in one day (that's how many times I had to call in to get them to work on my car Immediately) they finally said ok, we'll get to your car tomorrow. So, another week goes by (excuses were we have to let the paint dry, waiting on a part that wasn't shipped with the door, etc.) and I still don't have my car--it's now been over a month.
So, a little over a month comes and I finally get my vehicle back. Whatever you do--do not choose this company.
I have had my car serviced there a few
times and dealt with Patrick F.
Couldn't be happier! It is nice not to be rushed through an oil change and have a knowledgable sales rep helping you out! The best of the best!
Thanks for the great service Patrick and staff. I'll be back!
I could not agree more with Robg71.
leifs took my beautiful new truck and ruined it. LEIFS RUINED MY TRUCK so bad that I could not drive on the freeway. It had a large dent, blisters in the paint and so many things wrong that I can not remember without looking at all my records.
I wrote a reveiw in Google Reveiws and LEIFS wrote back saying I am lying. Maybe Leifs is a man for the people, if so then why do people working in the LEIFS center on Glisan and in his body shop do such lousey work.
Leif is absolutely brilliant when it comes to separating you, or your insurance company, from cash. His methods are legal to the letter of the law, and questionable as to the spirit of the law. He touts himself as the champion for the little guy against the big bad insurance company. His whole business model is geared around that, and should you talk to him he comes across as honest, and caring. The reality is that his business practices smack of scam, he acts like a con man, and his methods reflect that. If I were given a hypothetical choice of removing my own testicle with a spoon, or taking my car to Leifs for any reason whatsoever...I am taking the spoon. I should also add that they left my car in the rain without the windows in, and the interior was soaked when I picked it up.
My first car wreck ever was traumatic and confusing. However, the folks at Leif's were over the top helpful. They did an excellent job educating me on the repair process, keeping me appraised of the status, and ensuring the car was repaired to my satisfaction. I would definitely make Leif's my first choice for any repairs/service and recommend to friends.
great customer service!!. My car looks new again! Thank you so much for the great customer service and hard work that you put into every repair.
Always satisfied with the repairs done. Leif's has been great to work with! We've done work here before and have always received great service. The reps keep in contact and make the process of getting my car repaired quick and easy. Thanks so much!
painless. These people took care of every aspect of our repair from start to finish very painless repair!Would recommend to anyone!!
very reliable and fast. They are a very reliable company. They get the job done fast yet efficiently.Thank you.
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