Oregon's Grand SalonSpa

I've been going to Donna for years to get my brows waxed. I have tricky brows that grow every which way. It is astonishing how beautifully she shapes them, PERFECT every single time. I've tried out dozens of people trying to get nicely shaped brows, and no one has ever come close. I've gotten hair cuts and facials at the salon spa as well and have walked away loving every experience.…

First let me say, the facial and esthetician giving the facial was WONDERFUL! I'd go back to her again for sure! I called ahead to make sure they took SpaFinder gift cards, the woman assured me that they did. I arrived but they couldn't check me in because of computer problems. The check in process was unnecessarily slow which delayed the start of the facial. There was a sign asking customers to whisper, due to the relaxing nature of the spa's services- during the facial I could hear the staff talking loudly however.

I went to pay and the receptionist tells me I can only use one Spa Finder card (I had 3, each for $25). This was not clear in anything written that I saw, nor did the woman I book with tell me this. So I had to pay $50 out of pocket. I asked about using the cards on product but she told me they were only good for services (this was also not printed anywhere). On the back of the Spa Finder gift cards it says they can be used for products or services.

I feel bad for the esthetician because she's lost my business due to the front desk people- I certainly did not feel like a valued customer.…

Horrible Shellac manicure! I wanted to treat myself to the Deluxe Manicure and try out the Shellac polish. I called to make an appointment, explained to the receptionist what I wanted, and was able to book for the same day. It was a sunny day, and I was made to feel like I was the only thing in the way of my nail technician leaving for the day. I was immediately told that I could not do the Deluxe Manicure with the Shellac polish, so I just did the basic manicure and added the Shellac polish. The nail shaping was horrible, the gal made my cuticles bleed, and she scratched the surface of my nails with her nail file to help the polish adhere (I have since been advised by other nail technicians that this should not have been done). On top of all of this, the polish application was incredibly sloppy. Even worse - because she roughed up my nails, the removal of the Shellac after 2 weeks was a nightmare. I will never return.…

Be careful when you schedule! We had 4 people for body wraps scheduled but when we walked in it was "oh, sorry! We dont show you". I had called several times because they were going to have an extra tech come in to handle us 2 by 2. When we showed up they acted like we were in the wrong place unitl I started to desrcibe their wraps; then they just shrugged - "oh, well - sucks to be you" attitude.

Not once did they attempt to show they cared or tried to make things right. It was an "oops!" attitude and "there's the door".

Go to any other spa - you'll instantly get better service than this place. "Grand" needs to be changed to "Lousy" and they should fire the girl at the front desk!…