10/22/09

Not worth the frustration

by Big Eater

I have visited this restaurant 4 times now. The first 2 were fabulous. I tried the Rueben w/Pastrami my first time and I was very impressed. I sat at the bar counter in front of the grill and watched the cook work his magic. He was quick but very diligent. The second time I ordered the roast beef sandwich. Content

again and impressed.

At that point I had eaten here twice and only by myself. I was ready to really talk this place up. I visited again with a good friend and of course was bragging about how good the food was there. Service had always been sloppy and slow but the food made up for it. Anyway, my friend ordered the corn beef sandwich and I, the chicken salad. Mine was fine, potato salad is always good on the side, FYI. However, my friend's sandwich was dry, sloppy and resembled something that would be in a packed lunch thrown together in a hurried rush to get out the front door and only to make sure you had something, anything to put in your stomach for the day. I even offered him my sandwich in place of his. I felt like the crap sandwich was somehow my fault.

I visited again recently with my father and brother after a Yom Kippur service. I was still very motivated about this place. Well, the service was slow and horrible even though the restaurant was not very busy. I think they only had one server. I couldn't really tell since they dress as though they are not sure if they want to be there or not. The cook was hurried in his assembly of the food and destroyed my Rueben. I had huge chunks of fat in almost every cut of my Pastrami. After waiting 45 minutes for sandwiches I just wanted to eat and leave. The sandwich was not layered well and every bite I took I was dragging more and more beef out of the sandwich and had it hanging down my chin like I was a junk yard dog that had just killed an unlucky house cat.

Unfortunately, this place has earned an 'F'. Was an 'A' in the beginning. I may just have to open up my own sandwich joint and show them how its done. I am sure a person that has no real restaurant experience could do a better job. This food is not complicated. It is simple, relaxed, comforting, and filling. It should not be that difficult to pull off. Kenny and Zuke's needs a consistent crew that knows how important service and presentation is. Wont be back to eat a "Fat & Pastrami Rueben" any time soon.

Big Eater

• Pros: Much Potential
• Cons: Inconsistency, Service, Quality, Cost

10/19/09

Worst Service Ever. Completely RUDE..

by sdavis7415

I tried to get some information from them on a catering event and I think that they mis-read my email and what I was asking. Instead of clarifying, I got back the most degrading, rudest, snotty email back from them ever. they are a service provider, but apparently they have never heard of what good service means. I would never recommend them to anyone.

• Pros: none
• Cons: extreme rudeness and snotty attitude

07/17/09

Need course in safe food handling

by samsigphi

I ate the lunch counter and ordered the egg creme soda, and the corned beef sandwich. The egg soda was interesting, but I would not call it good. Since I was at the counter I had a full on view of the kitchen... which is great when you don't want to die watching them make everyone's food. The cook that was in front of me would to the following things: Make a sandwich on counter. Text on cell Phone. Make RAW hamburger on the counter. Make a sandwich on the same counter. Text on phone. Make raw hamburger. Wipe hands on rag. Wipe counter with rag. Repeat Repeat Repeat. Complete lack of sanitary controls. The rag was a simple dry rag. Not with any sanitizing solution. Even if it did (as proof that it did not, it hung from her apron the entire 45 minutes I was there), she never once washed her hands while handling dirty items (cell phone and other things), and raw meat. I will never eat there again and make sure to tell everyone I know about this complete lack of sanitary controls. To their credit, it is the only place you can get corned beef and I did it eat.

• Pros: They have corned beef
• Cons: Complete lack of safe food handling