The Nines, Portland

08/31/09

Scummy Hotel, Poor Third World Country Staff.

by 4 Star Diner

Who ever gave this hotel 5 Star Ratings probably worked for it or was paid. This is a horrible hotel with the most low class, unhelpful, rude staff you will meet.

Motel 6's I have stayed at provided much better service than this hotel.

The staff is unfriendly, unhelpful, rude. They are like people you would find in the slums of some third world country. Take your chances if you stay here.

• Pros: Scummy, Dirty, Thrird World Country Staff
• Cons: Better Service at a Motel 6

07/17/09

Over all great experience

by ilovethebest

I must admit i was very excited to be staying at the nines for a big 21st bday bash...but even with all the planning and confirming i did there was still some issues. They over booked our suite that i had reserved a month in advance, but were able to work out quite a great deal for me...ended up giving me an extra room comp. and a comp. to the resutrant..i basically ended up on top with there mistake, and they were very helpful in making sure i was pleased.

the second mistake was the towncars i reserved through them...i know they contract that out but instead of the towncars i asked for they showed up with a van. and they claimed they had tried to contact me all day, but never had a missed call or message.

in the end it all worked out and was over all a great experience. the club lounge was great and they have some outstanding staff who really do care about your stay and making it the best it can be. i was def not pleased with a few aspects but life isnt perfect and it def wont keep me from staying there again. there really isnt anything else like it in portland.

• Pros: beautiful rooms and hotel..some exceptional people
• Cons: not perfect...could have better communication

07/13/09

Horrible Wedding Experience - DO NOT STAY HERE

by Msjessikaw

After my friends wedding on Saturday we all went to the Nines - Urban Farmer and I have never had a worse experience. The bride was in her wedding dress, groom in his tux and 20 other guests all attended to have a drink after the reception. The bride and groom didn't have ID on them, so we all sat and waited for one of the bridesmaids to bring the ID. Bride and groom were not drinking. We had management staff approach the bride and tell her repeatedly that they were going to kick us all out if one sip of alcohol touched her lips. She never drank while at the restaurant without ID. They were so rude, continually pestering her and antagonizing her. They called security on the bride and groom, after such a long day making the bride really upset. Once the ID got there we showed the management and they cut her off. She cried for over two hours that this was the worst experience ever. After paying a ton of money to rent a room for their wedding night and bringing all of our busienss there, this was the worst customer service I have ever seen. I work in the wedding industry and would never talk to a bride or groom the way they were talked to by the management of Urban Farmer. I would agree with them that maybe the bride didn't need anymore to drink, but that is still no excuse for the rude and disrespectful behavior that we experienced from their staff. I will never recommend this hotel or restaurant to any of my brides, friend, family or vendors. We have never felt so unwelcome and uncomfortable. I spoke with management on the evening and nothing was done to apologize or rectify the situation.

• Pros: Beautiful hotel
• Cons: Rude staff, disrespectful managment, terrible service