Portland >Oasis Nail & Day Spa
Will never go back. The pedicure was good, loved the chair.
I put my coat on the chair, draped behind me. When I was put in the lean back position, my coat fell behind the chair, unbeknown to me, and the technician didn't notice either, nor did she tell me NOT to put my coat on the chair. When the attendant was finished with my pedi, I went to the bathroom. My friend brought me my coat, which was SOAKING WET. My pockets contained my cell phone, my cosmetics which were ruined and my keys were dripping wet. My phone wouldn't turn on-ruined. I showed the problem to the person the attendants referred to as boss, "Hugh?", who said to write down my phone number & we will talk later. He called me several days later to tell me I left my shoes there, I called back, and I started to discuss my phone being replaced, because the warranty does not cover water damage, and it is brand new. He became very rude, not even apologizing for what happened. He said the drain for all the tubs was located behind my particular chair, that that's where the water was, not from a build-up on the floor. He said it wasn't his fault my coat fell on the floor, but I said it was his fault for having a drain filled with excessive water to ruin my things. He didn't offer an apology, a discount on another service or ANYTHING, other than a terse denial of any wrongdoing. I couldn't believe it.
Extremely poor customer service, to say the least. I am going to file a complaint with the Board of Cosmetology about the drain issue. Is that even legal to have an open drain for used foot spa water to drain into above the floor? Shouldn't it be underground? The whole idea is totally gross- the drain is behind the chair I was in, and it was backed up with totally unsanitary used foot spa water soaking my coat & my things were ruined, and the owner/manager or whoever "Hugh" is, obviously cares less.
Not great. I walked in a half an hour before they closed and they were really nice about it, but that was the only good thing about my appointment. I got a french mani/pedi and it looks sooo messy and unprofessional, I could have done a much better job doing it at home by myself. I just can't believe that they are still in business if this is how they are doing manicures. My pedi is OK, not terrible but not great either but my manicure was so horrible I went back to a different nail place the next day, just to get it removed it was that bad. The girl could not understand that I wanted very thin tips, as natural looking as possible...Not only are they thick but also just messy looking, with chips and sports ALL over. I tried to get her to fix some of it but, she didn't seem to undertand there was anything even wrong with it. I know that it was late and they were almost closing so I didn't press for her to start over again because that is how bad my mani looked, but that still does not justify such a POOR job. Do NOT waste your money here. The girls are really nice but they just do a crappy job.
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