Portland >Tigard Animal Hospital
Disappointed is the best word I can use
to describe my last visit – I brought my 3rd animal into the clinic to get her de-worm and spay. When I called for prices, I was advised that there would be a charge of $14.50 should she have fleas. I have 4 cats – all indoors, never outside – I was confident that the flea charge wouldn’t be applicable in my case.
When I arrived to pick her up, I was told she had fleas and they had charged me. I asked the receptionist about it – what it was they found to warrant charging me cause I’ve had her for over 2 months inside with all my other cats and NOT ONE FLEA has been spotted on her or on any of my other cats. The receptionist told me she’d go speak with the vet tech to find out. She returns a few moments later with a flea comb and shows me what is a live flea along with some dander – says she just brushed this off my animal. At this point, I was frustrated because spotting a live flea on an animal that is sharing space with other animals in a vet clinic isn’t indicative of a flea problem – unless the facility has a flea problem. Plus – 100% confident that I didn’t have fleas in my personal animals – when I told this to the receptionist she suggested I treat my other animals and possibly fumigate my house.
I’ve been a pet owner all my life. I’ve had flea problems. We don’t have fleas in our home or on our animals. I bathed the cat as soon as we returned home and amazingly I couldn’t find one flea or any debris on her to indicate she had fleas. To this day – almost a week later, there has been no issue.
I have no idea where the receptionist got the flea she showed me – unfortunately I was so upset that I didn’t demand to see her go and comb the cat myself – but I also wasn’t informed that was what she was going to do.
While it was $14.50 - and not the end of the world – it’s a less than customer friendly approach to handling. What would have been more appropriate is for the receptionist to take me back with her to show me the combing of my pet and/or to bring a vet tech up front to speak to me. Unfortunately, this will be the last straw for me – I won’t be returning- I’ve spent a lot of money in your facility and I love Dr. Phelps – but with this treatment, I’ve decided I need to find a more forthcoming and honest veterinary clinic to take my service to.
VERY BAD place to take your pets.
Too much UPSELLING -- read the past reviews. I own a several businesses and I teach sales -- this is USED CAR SALES poorly done.......
Wow -- can't imagine how they are still in business with the staff that pretends to work there.
Unknowledgeable very young vet. After this experience - I would have to question credentials (again - read the past reviews on incompetency).
I was charged for 7 very expensive pills for my dog and given only 5 pills.
The quality control here is sub-standard or nonexistent. When I complained about the wrong amount on the pills - they treated me as if I was wrong and said they felt "sorry" for my dog. REALLY??
When you leave a place of business - you should leave happy and satisfied ----- I left wanting to write a review..........
A good vet is hard to find. Tigard animal hospital is a great vet. Their prices are extremely reasonable, the staff is very nice (to both people and animals), and you don't spend hours in the waiting room. Even for small services you can drop your pet off and come back later in the day for no extra charge. Next day appointments for spay/neuter and they always charge the OSNF price. I will continue to take my pets and recommend them.
For those who complain about the up selling, what place doesn't do that? The difference here over Companion or Banfield is that they save the guilt trip if you turn down an extra service. Very understanding.
Went there one time only -- never again -Rip-off.
They may charge smaller fees but they do a hard sell on upgrades and unnecessary products. When I went to pick my dog up, they also charged more than the quote. They told me there was something wrong his blood work, that they had to do additional test, and administer additional fluids, which they charged for. T Hey said his blood work was not right, and I had to put him on special food, which they conveniently set aside for me to join their monthly must have dog food sales plan. None of this was accurate. Eight years later, my dog is healthy, happy, has fine blood work, gets his teeth cleaned yearly (elsewhere), and has never had to go on any special food. Subsequent to this, I had other doctors look at those blood work results, and they all told me the numbers were as they were because the dog had been fasting in prep for the dental cleaning, not because anything was wrong with him.
This hospital had the nerve to call me a month after I was there to try to scare me into buying their food. Big rip-off. They prey on people's fears and desire to do everything for their dog's health. Don't fall for it.
Very Reasonably Priced. They have a drop-off/pick-up program for surgeries, which is so convenient for people that have to work during the day. All of their services are very reasonably priced, and they are one of three vets on the West side that accept the Oregon Spay/Neuter coupon. I got my little guy neutered for $49.00!
I would recommend going here over any Banfield clinic.. I would recommend going here over any Banfield clinic.
You guys are the best. You guys are the best. We are thankful you're around for our kitties
Friendly Front Desk. The front desk girls were friendly, kind and very easy to talk to. I called a few times to check on my dog and they happily helped me. It was easy and I felt very comfortable leaving my dog there for the surgery. I highly recommend this place. Thank you
Great!!. If you go to the Oregon Humane Society website you can get a coupon to get your pet spayed or neutered I was nervous at first because you always think you get what you pay for. But Tigard Animal Hospital is great!!
Provided Extra Services At Reasonable Price. I took a stray in to be neutered (they were able to schedule me for a next-day appointment!) and they were willing to provide any extra services I wanted at a very reasonable rate.
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