Gustav's Pub & Grill - Vancouver

computer error, customer suffers. Last Tuesday I dined with a companion. She paid her half of the bill in cash, I paid with debit. When I checked my bank account, I had been charged twice, once for my half of the total bill (OK) and once for the entire total of the bill (not OK), so I paid three times for my dinner.

I was told to bring in the receipt. I did the next morning. The general Manager took the receipt and said he would look into the problem.

It is now Sunday, and my account has still not been credited, nor have I received a phone call with resolution or an apology.

It's only $32.43, but wouldn't you think that Gustav's would want to keep a good customer happy and fix the problem?

I don't understand the attitude.…

Fondue and Beer Onion Soup Great! Service....blah. We've been going here on/off the last 4 - 5 years. I've tried everything and consistently find only the fondue and beer onion soup the best on the menu- that's my review of the food. The service is questionable. They consistently miss side dishes, utensils and drinks. In the last 2 months we've been there three times and each time a mishap occurs with the service. When you complain they swarm in to help but you feel awkward the rest of the evening- not an enjoyable dining experience. The Manager is a good guy who's very professional and handles complaints very well; however, something is wrong with who is managing the service and orders within the kitchen. Perhaps it's time to clean house @ Gustav's in Vancouver?…

Sorry I went. I've waited a long time to have some of the best fish and chips in town. I know, why go here for F&C's? Because they were the best. NOT NOW!! This was one of the worst meals that we have ever eaten in this area. Soggy, mushy, cold,beer battered halibut. Ratio 1:4 batter over amount of fish found in each piece. Fries were good and fondue excellent. Manager addressed me by mentioning that "you know you could have ordered them made with panko instead of battered". Now they frickin' tell me. No offer to correct or any sort of comp, or price reduction. VERY WEAK. Probably will only go back for happy hour. Never dinner again.…