Pubs >Gustav's Pub & Grill - Vancouver
computer error, customer suffers.
Last Tuesday I dined with a companion. She paid her half of the bill in cash, I paid with debit. When I checked my bank account, I had been charged twice, once for my half of the total bill (OK) and once for the entire total of the bill (not OK), so I paid three times for my dinner.
I was told to bring in the receipt. I did the next morning. The general Manager took the receipt and said he would look into the problem.
It is now Sunday, and my account has still not been credited, nor have I received a phone call with resolution or an apology.
It's only $32.43, but wouldn't you think that Gustav's would want to keep a good customer happy and fix the problem?
I don't understand the attitude.
Fondue and Beer Onion Soup Great! Service....blah.
We've been going here on/off the last 4 - 5 years. I've tried everything and consistently find only the fondue and beer onion soup the best on the menu- that's my review of the food.
The service is questionable. They consistently miss side dishes, utensils and drinks. In the last 2 months we've been there three times and each time a mishap occurs with the service. When you complain they swarm in to help but you feel awkward the rest of the evening- not an enjoyable dining experience. The Manager is a good guy who's very professional and handles complaints very well; however, something is wrong with who is managing the service and orders within the kitchen. Perhaps it's time to clean house @ Gustav's in Vancouver?
Thank you for your feedback about Gustav's in Vancouver. We're glad that you enjoy the food, but - as you can imagine - the lack of experiencing excellent service does not at all meet our standards of service. We'd appreciate anymore feedback about your visit, so it may addressed immediately with our chef and management teams. We hope you will continue to return and visit us and would like to send you a gift certificate for your next visit. My email is below, if you could let me know any additional feedback you might have and a mailing address for the gift certificate, I would greatly appreciate it.
Great German food. I love the food and the service is always great at Gustav's in Vancouver.
Sorry I went. I've waited a long time to have some of the best fish and chips in town. I know, why go here for F&C's? Because they were the best. NOT NOW!! This was one of the worst meals that we have ever eaten in this area. Soggy, mushy, cold,beer battered halibut. Ratio 1:4 batter over amount of fish found in each piece. Fries were good and fondue excellent. Manager addressed me by mentioning that "you know you could have ordered them made with panko instead of battered". Now they frickin' tell me. No offer to correct or any sort of comp, or price reduction. VERY WEAK. Probably will only go back for happy hour. Never dinner again.
Great German Food!. This restaurant and the chain is a great place authentic German food. Consistently good customer service and only place to get Spaten Beer on tap. One comment, BRING BACK OPTIMATER CAKE!
AMAZING FOOD, GREAT ATMOSPHERE!!!
Service and Food always great! i LOVE THE fondue!!! Great service and a great spot for the family. I love it!
Happy hour!!. I LOVE the happy hour here, especially the fondue!! It is amazing and their caesar salad is great too. Service is not always the best as they seem irritated when you order a coke instead of an alcoholic drink but its worth it for that great fondue! Love it.
USED To be amazing.. all downhill since Dec '05. This used to be amazing food. I frequented this restaurant at a minimum of once a week! Then one day the staff seemed all new. My meal was dry and roll was literally SOLID! I gave it to the waitress who laughed and said "This one must have been in the back!". Hahaha... old bread is funny, I suppose. She got our drink order wrong twice and then gave us four drinks instead of two. She apologized and said that they were on the house if we wanted them. (How much soda pop can you drink?) We asked what was up with the food (it was off to say the least) and she said they had gotten a new chef. We left disappointed and were double billed for the entree we had split. They fixed the bill after approx. 15 minutes of complication and we took it as a sign not to go back. Unfortunately I hadn't learned my lesson... I went back to the restaurant twice in the last year and had very similar experiences... Bad. Expensive "food. ($35 easy for a meal!) Don't waste your time or your money hoping they will improve! If youre still set on German food support the Gustavs in Clackamas, OR!
THE CORNED BEEF WITH MASH POTATOES WAS THE BEST! OUR WAITRESS WAS VERY KIND AND HELPFUL...
I ALSO SUGGEST THE SHEPARD'S PIE...MMMMMM
Enjoyable and delectable. We have been here 3 times and been very happy with everything. We have not been there during a busy time. We will go there again and again as long as it is good.
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