Portland
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The PREM Group Companies
BAD Customer Service!!!.
We were notified by PERM Group that a fire alarm testing was going to happen between 9 and noon at our condo building. We had three options:
1. Someone will be home to let them in.
2. They had permission to enter using a key they had.
3. No one will be home and they don…
Sustainable property management. Dedication to customer service is seen at every level. Financial, environmental and social sustainability are corner stones of the company philosophy - a great company!
Beware!.
We'll start with the good:
-Great maintenence team.
-Decent Cleaning
-Nice/polite staff at the lower levels
Now to the bad:
-High employee turnaround
-Upper Management will wow you with facts and promises to win the contract, but will then underperform.They are generally "slimy" and might try to sell you a car while they are at it.
-Poor turnaround time
-Financials are the worst I've ever seen
-Managers are overworked, unable to provide detailed service.
-Upper management involvement or oversight minimal
-Hit or miss concierge quality
-Constanly pushes other services (obviously to make a buck themselves)
-Underpaid employees (spoke to one who hadnt received a raise in 4 years, yet the management contract went up thousands each year)
-Company seems more involved with appearance than quality
In turn, we pay them to perform certain management tasks and they are not done at a satisfactory level. You may be better off with another company or self managing.…
