Herzog-Meier Mazda Volkswagen

We visited another VW dealer before coming to Herzog-Meier. The other dealer was the worst experience. Sceptical, we contacted Richard Kim at Herzog. WOW!!! What a difference. He made us feel like customers of the year. We got a great price (as promised), we felt special and he was on the ball. Please see this dealer before going else where!!!…

First off, I suspect the favorable reviews for this dealer are fake. They don't even make an effort to make them realistic. I was interested in test driving a 2011 TDI golf and made an appointment to do so. The salesman Amen said "we'll have the car ready for you" When I got there they said they didn't have enough fuel in the car for a test drive. This is the first time they wasted my time. I ended up getting a much much better deal on a TDI golf from an out of town. What ever you do don't buy from these guys without shopping around first. They were $7,000.00 higher!

My new Golf came with free service for the first 32,000 miles so since H.M was the closest dealer I went there for service. They said it would take about 45 minutes, then they'll come and get me. After an hour and a half I went to check on their progress. The service writer said the car had been done for 45 minutes. They forgot to let me know.

1 week later I got a survey call checking on my satisfaction. They asked specifically if H.M. had honored my time. My negative response resulted in a panicked call from the service writer saying his boss would call me later and could I please say i;m satisfied.

This is a broken organization.…

Double-check EVERYTHING before you sign the contract!. My sales person was friendly, knowledgable and quite helpful during and after the sale. During the negotiation, the sales manager came over to "seal the deal" and did his job as expected but was too pushy for more overall comfort level. I was buying a car and not on a "date" so I over looked his hard line tactics. Then the finance manager I dealt with was truly a different story by adding in various dollar items not part of the deal, manipulating the contract trade-in and cash down numbers to fit the agree purchase price. I questioned this and he said it was the way things were done to get "the numbers to fit". I hold myself accountable at the end of the day because I trusted a used-car dealership to do the right thing. I should have known better than to trust them. Two weeks later their finance department called me and said I owed them $500.00 more as my part of the cash down. I disagreed with that, rightly pointing to the fact I paid everything we agreed on - I had kept the negotiation notes. The finance manager said I signed the contract and they had not collected the extra $500.00 at the time and would take me to small claims court to get the money. THEN, when I had difficulty with the car and had to bring it in to get it fixed (it is a certified pre-owned), they didn't even get to it on the day they had it - although I had an appointment. That caused me to go through the ordeal of dealership van rides and rental cars and return trips to the dealership and rental facility. There are other things wrong with the whole experience with the dealership (their lack of attention to detail and thoroughness inspecting the vehicle to ensure everything is in working order). Long story short - their good ratings are Hype, Flash, Marketing. They are not the best in town and have a long way to go to live up to their Hype.…

Scammed, Lied to - a waste of time. I emailed then called and spoke to one of the managers about availability of a Jetta wagon for test driving. We explained we had driven one with an automatic but really wanted to drive the manual transmission - which is what we would buy. She told us yes, they had both manual gasoline & diesel on the lot we could test drive that day. I expressed surprise since other dealers in the area have not been able to keep any Jetta sws with manual transmissions on the lot. She assured me they had them. We arranged to meet with a salesperson in 30 minutes.

Guess what? None. Lied to. Hadn't had any.

Confirmed by 2 different salespeople there once we drove out from Portland.

Did they really think we would get out there and decide an automatic was indeed what we really wanted? And we want to buy it from the dealership that lied to us?

All the other dealerships we had contact with were truthful and willing to work with us.

And to top the day off - big wreck on 26 and we sat in traffic trying to get back to Portland.

Thanks Herzog-Meier. You made the decison to go elsewhere MUCH easier.…