I wish they had more stars so i could
rate them even higher. Kassab Jewelers is absolutely hands down the best jewelers in Portland. I searched around for days looking for the right jeweler and unfortunately none of them had the ring i was looking for (along with terrible customer service) then a friend recommended me to Kassab's
Manila at Kassab's was a tremendous help in helping me find the right diamond for my price budget. She helped me thru the process of custom making the engagement ring for my fiance, and kept me updated throughout the whole process of how things are going. Kassab Jewelers will be my go to jewelry store for life.
Above & Beyond Service.
I have a Bulgari scuba watch that was more than 10 years old and the rubber watch band that it came with needed to be replaced. Bulgari is a high end jewelry company & there are no Bulgari retail stores located in Portland. I tried a few jewelry stores & none could find a replacement since the watch is somewhat unique & required a precise fitting to attach a new wrist band. I stopped into Kassab Jewelers as it is near my job. They initially found the exact replacement, but I felt it was too expensive. They continued to look & found a phenomenal stainless steel substitute wrist band that looks like it was made specifically for this watch. The substitute was more within my price range. I also decided to have the watch serviced as it is an automatic & was running a little slow. The friendly service, do-what-it-takes-to-make-the-customer-happy-&-satisfied approach will have me using this jeweler for years to come if I need a jeweler. The time & effort spent by the staff at Kassab Jewelers to find a wrist band replacement for this expensive watch went above & beyond what I would have expected. Professional & friendly...Cheers!
While looking to purchase a watch for myself, I had such a wonderful customer service experience from Rana Kassab that my wife and I also purchased our wedding bands along with her engagement ring from the Washington Square Kassab Jewelers. Rana was highly knowledgeable and patient during the whole process which mainly took place over the phone, since I live in Los Angeles. My wife's engagement ring was custom made and while initially concerned about what the final results would be, my wife completely adores her engagement ring, she's happy and so I'm I. I will definitely shop at Kassab Jewelers in the future, they offer the type of customer service that one simply doesn't encounter in this day of age. Rana excellent job! Thanks again. Paul and Insuk Kelley
great customer service.
We went to have a ring sized, everywhere else we called, no one seemed to care about our business because we did not buy the ring there, it was days out, pricey, ect...then I called Kassab, they had it done the next day, and @ half the price. They seemed to really care about what they are doing, and why.