Talay Thai

Doesn't Recommend

Alicia B.

Joined 3 months ago

I called to place an order to go and the lady on the phone acted as though I was annoying her. I then showed up to pick up my food and she told me the total, it seemed high and I noticed she was charging me more than listed online for their "To Go" menu, I advised her that the pricing was different. She replied " yeah I know, we don't have the access code to update it and here is our new pricing" she was handing me a paper menu. I continued to point out that I was ordering based off the online price and that it's not my fault they didn't update it. She proceeded to tell me she was not going to change the price. I was fine then I won't be buying the food. I asked for her manager, and she replied he was away and would tell me the same thing. I then asked for her name, and she said "Oh you don't need that, it won't help you", I demanded her name, and she finally told me her name was "Darnee", as I walked away I said "oh you might wanna work on your customer service skills for when taking orders, when I called you sounded annoyed" she replied, "thats because I was on my break!" I shot a look at her like are you kidding me?! You are in customer service! If you pick up a phone you don't act like that! She then told me I needed to leave and she was refusing service to me! I just could not believe how this lady "Darnee" was acting. Oh when I told her well now the food will be wasted, she said no it won't, "I will be eating it, Thank YOU! " I am so appalled by this I will NEVER order from here again! oh BTW no one else was there while I went to pick up my food.

Recommends

sisterstacey

Joined 3 years ago

Best restaurant in Vancouver. This restaurant is definitely a bit off the beaten path but well worth the drive. It's a large restaurant but never too crowded. The service is friendly and it's always a pleasure dining at this family run thai restaurant. We rarely eat out in 'The Couv' because honestly, I'd rather drive to Portland than eat at most of the restaurants here, but Talay Thai has become one of our very favorite restaurants on both sides of the river. The Tom Kha soup is a must. I also really like the Crispy Fried Tilapia which comes toped with shredded mangos in a sweet/sour super light sauce. I've tried multiple things on the menu and never been disappointed. Highly recommended