I had a terrible experience at this Round Table location, will never come back and will advise my friends and family to not support it as well.
They lost my carry-out order twice. If you have guests or are ordering for an event, do not depend on this place. You will waste time, be hungry, and then need to find another option for dinner after you leave angry.
I placed my order over the phone (6:35PM) for a carry-out order and upon arriving at the restaurant at the time specified it would be ready (7:10), my order had not been started and the ticket was lost. I was told it would be put in the oven in 2 minutes. I asked how long it would take after it was put in the oven and was told 6 minutes. I patiently took a seat and waited. At 7:30 I asked the cashier what the status of my order is and again, the ticket was lost and obviously not started.
I asked for my money back and to speak with the manager. The manager said, "It was just two lost tickets" to me. I felt that statement did not express customer commitment and belittled my time. I was offered free pizzas but did not want to waste another hour waiting.
Round table needs to take a closer look at this location's operation and management. It is unacceptable that a customer's order is lost twice without a sincere apology.
This King Arthur-themed restaurant dishes out pizzas, sandwiches, salads and more to hungry families and couples on dates..
The first Round Table Pizza opened in Menlo Park, Calif. in 1959. Today, the chain boasts more than 500 restaurants internationally and is recognized for its made-from-scratch dough, mozzarella, provolone and cheddar blend and gourmet toppings like fire-roasted Roma tomatoes, creamy garlic sauce and salami. Pizzas are available in pan and "skinny" (aka, super-thin) varieties. The menu also offers up turkey, ham and chicken club sandwiches, bread sticks and salads.
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