Bakeries >Beaverton Bakery
Do not order cakes here!! I ordered one without decor except one accent,plain white for $31.00. Picked it up,they decorated it and told me it was $45.00 ! I explained I did not want or ask for it decorated.the manager did not care in the slightest,just said well its decorated and that costs $45.00, did not apologize or even consider finding out what happened to my order , just stood there waiting for payment.I have never been treated so poorly,I will never go back.
This is the first time and will be the last time I order from them. I ordered a chiffon cake online but when we cut it we found out it's not a chiffon cake... But fine we still ate it. The taste was ok but not anything better than average. Within one hour of eating the cake, both me and my husband had bad cramps and diarrhea! Then when I called them to complain, the phone was answered by a manager. She was SO RUDE. She didn't even bother saying a sorry. What she answered is basically that they make everything fresh and nobody else had similar complaints as if it's our own problem to get sick after eating their cake.
In regards to the last post...I was a customer on that day and I had a similar experience however, it was the male customer that was acting like the hick thug. He drove up parking the wrong direction right in front of the building, came in and the girl was helping me with a cake order and pickup. We were talking and this man says Miss your out of numbers (not very nicely), she responded that they must be stuck and she would fix it when she was finished and we should try and remember the order we came in. I was done and stepped away to get a coffee a gentleman walked up and asked for a cup, the man said excuse me I was next, what do you have to do to get service around here put up a road flare. The poor girl behind the counter continued to smile had a glove on and a box and asked the man what she could get for him, he said in a flippant tone, I'll take some muffins, she said what kind, he said I don't care. By this time more people had walked in witnessing this mans poor behavior. She still smiled and said please tell me how many you want, he said I don't care. She still smiled and said again please tell me how many you would like. He said forget it and walked to the door, a nice man in a suit said hey, your being an a**, the man actually stopped at the door and said Do you wanna go? I was embarrassed for the girl and for the customers. This man was awful and no one deserves to be treated this poorly. I give this store a five because the whole time this man was acting like a fool the girl behind the counter continued to smile and tried to help. Then we he walked out she actually apologized to us all. Beaverton Bakery I am impressed. To the comment before this, if you were this customer I am sure glad I won't be running into you again.
beaverton bakery = TERRIBLE.
What a horrible experience!
I went in to ask about cupcakes for my wedding and could not have been more rudely received! (I must admit that whomever I spoke with before I arrived was quite pleasant and made me want to check them out.) Once my fiance and I arrived, the service was rude and abrupt. There was no one else there and the woman could not seem more bothered by us, nor could she have offered less information. We weren't there for a free tasting, we were there to gather information about their cupcake prices and displays for weddings. TERRIBLE all around. I would never ever go back there, nor would I consider them for ANY special event.
Great taste test/Rude Service.
I went to Beaverton Bakery to taste test for my wedding in about 6 months. I have heard that they are phenomenal and local.
First what I did like, they had a separate attached entrance of the store as a sit down area for Brides to talk to a baker. You could see the kitchen prep area-very clean and organized. You didn't need an appt and the taste test was SO yummy.
That was all. I sat down with a cake decorator who didn't say more than 5 words to us. Someone else came over to ask what samples we would like I gave them a few by name and asked for their pro opinion on flavors in that family-light airy-summery. She came back with a plate of choices. I wish SHE had been the person we sat down with.
This woman was obviously very unhappy to be there, it showed in her face. She didn't ease us into conversation-I mean after all this was my first cake tasting, how did I know what to do! A simple so-what are you looking for? how many people are you serving? What kind of cake shape do you like. Nothing, so after a few seconds of awkward silence I just dove right in with what I had seen in the store. And shes like ok-that was it-ok. One of my jr bridesmaids said she looked a few times when the lady wasn't paying attn and the lady had a big frown on her face!
I am looking elsewhere for a cake, I'll even sacrifice taste a little bit for friendlier service. I'm a first time bride and like many out there don't have a clue as to what I'm doing and need help from the professionals to walk me through the process!
After I had I moved to Beaverton from out-of-state and lived here for several months, one of my friends expressed her shock that I hadn't been to Beaverton Bakery and that I needed to go NOW because it was so amazing!!...yada...yada...I went and picked up a few things. It's a busy place, which I understand if it's good, but they were very disorganized and after waiting for several minutes I ended up having to point out that I was next even though they have a take-a-number system. The baked goods I got were okay...nothing special in my opinion, but I figured I just didn't make a great choice.
I am helping to plan a friend's baby shower and Beaverton Bakery came up as a potential bakery to get the cake from. I looked at their options online and called to ask a couple of questions and the lady who answered was SO RUDE! I couldn't have been on the phone with her for more than 1 minute and she was not only unfriendly, but was even snotty. It's too bad - I live here and would have gotten the cake from there - but not with that attitude! I guess even in this economy they don't think they need anyone's business!
Good Cake. Second year in a row we went to them for my son's birthday and they performed. Ordered a full sheet cake this year and went with the butter cream frosting and lemon cake and filling. To Die for. But wait there?s more. They made a custom Scooby Do Design with little figures and everything. The decorator, Lucy who works there really took care of me. We will be back and oh yes you can taste the difference over others offerings. Not sure what all the complaining is about in some of the other reviews but I tell ya - That cake is Good Cake :)
Not the same as they used to be.
When we were married 10 years ago they promised that they would re-create our wedding cake top for every anniversary. A few years ago they stopped that policy (unless we pay a hefty price almost twice what it used to be) and they try to sell us a cheap square cake with roses on it instead. I don't want a small square cake that has nothing to do with our wedding. If I did, I can buy a comparable "anniversary" cake anywhere. We did order the replica wedding cake top at the inflated cost for our 10th anniversary and the order was lost, then wrong. After several phone calls to make sure they were getting it right it came out fine, but it was too much work for me.
They should have kept their promise to re-create our cake top on anniversaries. That's the main reason we purchased wedding cake there. It seems to us that this place is not what it used to be.
Terrible service, product does not meet expectations.
We ordered our wedding cake from Beaverton Bakery over one year ago. Even though they had documented the color that we requested, the cake, when it showed up at our wedding (supposed to be dark silver) was white. It tasted okay...not fabulous, but okay. For our inconvenience, we received a free cake topper (a $17.95) value. We received that today (on our anniversary) and it once again is not the right color, nor does it look at all like the cake we ordered. It is hideously ugly. Also, the frosting is so thin, that the cake shows completely through.
Some of the people you talk to on the phone are polite and know what they are doing, most are rude and very unhelpful and don't even seem to know what they are talking about. I think it is a miracle that this company is still in business. I will never use them again nor recommend them to anyone.
Above and Beyond.
I read what others wrote before offering my comments. We live far too close to the bakery, which is neither good for our waistlines nor my pocketbook. Yes, Beaverton Bakery is more expensive than a supermarket bakery. Certainly they are awfully busy at times (remember to take a number!). But I have had several instances where they went above and beyond to meet my (high) expectations. I ordered a huge custom cake for my father's 60th birthday. I spent a lot of time with the clerk looking at pictures and didn't really see a design that excited me. The clerk asked me about him and when I said that he's a NASA/space nut she told me about a cake that they had done previously with a space theme. It sounded great, with three-dimensional planets, etc. We talked about design ideas, with me stressing that I didn't want it to be cheesy. I even brought in astronaut and shuttle toys that they incorporated into the design. It was AWESOME!!! You should have seen this thing. Plus delicious too, which counts when it's food we're talking about. The other big time they came through for me was this past Christmas. My stepmother's birthday is two days before the holiday. Well, I was going to make her favorite cake (white with lemon) but it was a last-minute disaster. So I had a BIG party in two hours and no time to make another cake. I called and the young man who answered to phone understood my problem. Right in the middle of holiday chaos they baked another cake just for me, decorated it beautifully, and he even applied his employee discount to give me a break on the cost. I could have cried. This was a big deal because she had cancer, and we knew this would be her last Christmas and birthday. She died two weeks ago, and pictures from that event and the lovely cake made me very thankful for this bakery.
So I'm sorry for those who have had troubles, but for me this place has always treated me well. And good food speaks for itself.
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